Client Service Manager

Job Description

Title: Client Service Manager

Company Name: Digital Internet Marketing

Vacancy: Not specific

Job Location: Dhaka (Dhanmondi)

Employment Status: Full-time

Educational Requirements:
∎ Graduates from business background (preferably from Marketing).

Experience Requirements:
∎ At least 4 year(s)

Job Context:
∎ Work days: Sunday to Thursday (5 Days)
∎ Work Hours: 10:00 am - 06:00 pm
∎ Break: 01 hour
∎ Office Location: Tollabag, Dhanmondi
∎ The selected candidate will be recruited for a 6 months probation period. The incumbent`s permanent position will be confirmed after the end of the probation period.

Job Responsibilities:
∎ Customer Service Manager has to review the previous customer handling and satisfaction policies before start working over new strategies.
∎ A customer service planner has to initiate new training plans to train company's customer care department with upgraded technology system.
∎ He has to suggest changes in current administration and in customer care department to present it in a proper manner.
∎ He has to initiate customer services plans online to make customers comfortable and provide them easy access to billing and complaint services.
∎ He has to improve the service level by making minor changes which plays an important role to enhance sales of company on particular product.
∎ Leading a team of interactive marketing professionals to create and implement digital marketing strategies for performance-based agency clients.
∎ Working in an office-based friendly environment, the individual should naturally be organized and analytical, with a practical approach to the work and a willingness to pass their knowledge to other colleagues.
∎ Manage all aspects of the client business providing superior customer service while maximizing business opportunities.
∎ Create trusted relationships with clients through transparent conversations, regular communication, incredible results, innovative solutions, and an exceptionally high level of customer service.
∎ Manage a multi-disciplinary team ensuring all team members remain challenged and engaged towards the brand's goal.
∎ Hands-on-experience of managing social media accounts regarding the upload of creatives, digital media buying, and follow up on a regular basis to see how each and every post performs.
∎ Identify gaps in account performance and make recommendations for improvement.
∎ Help solve complex client management issues.
∎ Preparing the "Monthly work report" based on monthly work and performance.
∎ Promoting the expansion of business with existing clients and help develop and present complex strategies and annual plans that drive accounts forward.
∎ Work closely with their direct report to optimize any revenue opportunities within the organization at large.
∎ Collaborate with the strategy & planning team to strategize and plan for the brand.
∎ Completing projects to a specific schedule and within an agreed budget.
∎ Help develop and present complex strategies and annual plans that drive accounts forward.
∎ Embrace thought-leadership by staying up-to-date on industry news, technology trends and best practices.
∎ Work on digital media buying.
∎ Possess a positive, flexible attitude.
∎ Develop and deliver presentations to corporate clients.

Additional Requirements:
∎ Skills and experience requirements:
∎ Strong brand management skills and the ability to produce results within tight timeframes.
∎ Significant experience in professional client relationship management.
∎ Minimum of 4 years' experience in a digital marketing agency is a must.
∎ Excellent communication skills; able to communicate verbally, orally, and visually with diverse customers who possess varying levels of technical proficiencies.
∎ Demonstrated supervisory, delegation and strong mentorship skills
∎ Keen attention to detail and budgetary restraints.
∎ Full awareness of creative processes and techniques - mainly digital platforms.
∎ An exceptional work ethic and the willingness to go above and beyond to get the job done while maintaining a supportive, empowering, and positive attitude.
∎ Ability to manage social media platforms extensively.
∎ Project management experience and the ability to prioritize tasks.
∎ The ability to think outside of the box and be creative.
∎ Enthusiasm for digital and traditional marketing.
∎ Accuracy and attention to detail.
∎ Bonus skills:
∎ Basic use of Photoshop and Illustrator.
∎ Ability to make high-quality presentation slides.
∎ Fast typing skills.
∎ Being able to identify aesthetically pleasing designs.
∎ Working knowledge of Google Analytics, Google AdWords.
∎ A background in advertising and/or design.

Salary: Negotiable

Job Source: Online Job Posting.

Application Deadline: 30 Nov 2021

Company Information:
∎ 20 Nov 2021
∎ Digital Internet Marketing
∎ Business : The Digital Internet Marketing tunes up brands for the Internet in order to get them fame, found and fans online. Repeatedly recognized by the industry including over 40 marketing awards, 4 Media Innovation Awards in the last five years, Gold for New Media by the Canadian Marketing Association and a Cannes Lion for New Media, The Digital Internet Marketing takes a common sense approach to what works and uses strategic acumen, business insight, online diagnostics and creativity to build enduring brand propositions that increase conversion at each stage of consumer engagement.

We are Canadian based digital marketing agency. It was established in 2012. Now we are operating in 3 Countries.
Canada (Head Office)
USA (New York)
Bangladesh (Dhaka)
It is driven by an energetic team of specialists with a deep knowledge of digital marketing and many years of combined experience.

Category: Marketing/Sales

: Preference will be given to those who will apply early.

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