CFM Officer

Job Description

Title: CFM Officer

Company Name: Community Development Centre-CODEC

Vacancy: --

Age: At most 45 years

Job Location: Cox`s Bazar (Teknaf, Ukhia)

Salary: Tk. 40000 - 40000 (Monthly)

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): NGO

• Masters

• At least 3 years
• The applicants should have experience in the following business area(s): NGO

• Age At most 45 years
• Only Female

Educational Qualifications:

Master’s Degree in Social Science/Disaster Management/or any other related discipline

Year of Experience:

• 3 years of relevant experience in CFM and CAIPP Ticket Process.

Mandatory Requirements:

• Practical knowledge of CAIPP ticket management.

• Good communication skills, report writing skills, and strong interpersonal skills.

• Good listening skills and PFA

• Experience on Kobo, ODK, SharePoint, OneDrive, etc.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

• Cultural sensitivity and understanding of diverse communities.

• Sound Knowledge in Protection principle

• Supportive Supervision.

Community Development Centre (CODEC) invites application for the CG Officer for implementing 'Education and Protection for Refugee Community (EPRC) Project' funded by UNHCR, located at Ukhiya & Teknaf Cox’s Bazar)

Position Title: CG Officer

Duration: 01 July 2026 to 31 December 2026

Job Location: Ukhiya/Teknaf, Cox’s Bazar.

C. Key areas of performance /Responsibility /Accountability:

• Receive and identify feedback, complaints, and information requests from Persons of Concern (PoCs) through center-based, non-center-based, and mobile CFM activities.

• Register all feedback, complaints, and cases accurately in logbooks and the CAIPP system in a timely manner.

• Ensure appropriate referral of cases to relevant sectors and follow up to track progress and resolution.

• Handle emergency and sensitive cases promptly, in coordination with supervisors and concerned sectors.

• Ensure feedback is provided to PoCs to close the feedback loop in line with CFM and AAP principles.

• Conduct mobile CFM services in hard-to-reach locations, targeting Persons with Disabilities (PwDs), Persons with Specific Needs (PSNs), elderly persons, women, and other vulnerable groups.

• Facilitate center-based and non-center-based CFM activities, including outreach and awareness-raising sessions.

• Work closely with CFM volunteers and participate in volunteer-led activities to understand challenges, impact, and areas for improvement.

• Support training, mentoring, and coaching of volunteers to deliver inclusive, confidential, and survivor-centered CFM services in line with UNHCR standards.

• Assist in ensuring age, gender, and diversity (AGD) representation within the volunteer team.

• Maintain regular communication with volunteers to identify challenges and jointly develop practical solutions.

• Identify and promote good practices and recognize outstanding performance among volunteers.

• Ensure confidentiality, informed consent, data protection, and “Do No Harm” principles in all CFM activities.

• Support accurate documentation and timely record-keeping of cases, actions taken, outcomes, and case status according to agreed formats.

• Assist in maintaining CFM databases and program records at the assigned location

• Prepare and submit weekly, monthly, quarterly, half-yearly, and annual reports as per organizational and donor requirements.

• Submit regular work plans and accomplishment reports to the Technical Officer CC and CFM.

• Uphold CODEC’s Code of Conduct, safeguarding, PSEA, child protection, confidentiality, and “Do No Harm” principles at all times.

• Participate in coordination meetings, reviews, and learning sessions as required.

• Coordinate with CODEC teams, UNHCR, and relevant partners to ensure effective CFM implementation.

• Any other responsibilities assigned by Supervisor/Organization

Safeguarding & PSEA:

• S/he should abide by the Inter-Agency Standing Committee (IASC)'s six core principles on Protection from Sexual Exploitation and Abuse (PSEA) policy.

• Ensure the safety of team members (in respect to Prevention of sexual exploitation and abuse - PSEA) from any harm, abuse, neglect, harassment and exploitation to achieve the program's goals on safeguarding implementation.

• Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.

Weekly Holidays (02 Days). Mobile & Internet Allowance* Travel Allowance* Medical Fund* Welfare Fund* Maternity & Paternity Leave (ML & PL)*