Center in Charge – After Sales Service (IT Product) 1000Fix Services Ltd.

Job Description

Title: Center in Charge – After Sales Service (IT Product) 1000Fix Services Ltd.

Company Name: Smart Technologies (BD) Ltd.

Vacancy: 03

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ 2 to 3 year(s)

Job Responsibilities:
∎ This position will supervise a team and manage overall customer care center activities of a respective region.
∎ Center in Charge is overall responsible to ensure customer satisfaction by providing reliable, prompt, and friendly service.
∎ Coordinate with all center functions (Executive, Technical Engineer, Accounts, Inventory and Logistics etc.) and to report to regions and head office.
∎ Must be KPI driven.
∎ Sales & revenue target oriented.
∎ Should have knowledge in after sales service operation (IT).
∎ Excellent relationship management with dealer and local sales team.
∎ A passionate sales person to sell IT product and accessories items.
∎ Motivate the customer with positive review to convert the interest into sales.
∎ Target oriented and punctuality are a must requirement in workplace.
∎ Expert in reporting through MS Excel, Power point etc.
∎ Should be fluent in understanding and executing ERP system.
∎ Achieve sales target set by the management and prepare periodic report accordingly.
∎ Coordinate with service department to provide smooth and quality services.
∎ Research and recommend new opportunities, service improvements with proper forecasting.
∎ Any other tasks assigned by the Management.

Additional Requirements:
∎ Age at least 24 years
∎ Good communication skill in both verbal and written with good presentation skills.
∎ Competency in Microsoft applications including Word, Excel, Power Point and Outlook.
∎ Good Analytical and Organizing Skills.
∎ Good Planning and decision Making Skill.
∎ He must be able to manage People.
∎ He must possess ownership and dedication towards the responsibilities.

Salary: Tk. 20000 - 30000 (Monthly)

Compensation & Other Benefits:
∎ Mobile bill, Provident fund
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 13 Dec 2022

Company Information:
∎ 23 Nov 2022
∎ Smart Technologies (BD) Ltd.
∎ Address : Jahir Smart Tower, 205/1-205/1/A, West Kafrul, Begum Rokeya Sharani, Mirpur, Dhaka
∎ Web : www.smartgroup.com.bd
∎ Business : IT Product Sales & Distribution, National Distributor of Huawei Mobile, Enterprise Solutions, Security & Surveillance, Software, Stationery Goods, Properties, Lenovo Mobile and Motorola Mobile etc

Category: Marketing/Sales

:

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