Call Center Executive

Job Description

Title: Call Center Executive

Company Name: Ecruise Corporation

Vacancy: 10

Age: 25 to 35 years

Job Location: Dhaka

Salary: Tk. 18000 - 25000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Call Center
• Freshers are also encouraged to apply.

• Bachelor of Business Administration (BBA)
• Preferred Professional Certification: IELTS
• Training/Trade Course:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Call Center
• Freshers are also encouraged to apply.

• Age 25 to 35 years

• The applicants should have experience in the following area(s): Face-to-Face Customer Support, Customer Support through Phone, Tele Marketing, Counseling, Guest Relations/Services
• Must Have experience in International Call Center Industry
• Must have experience deal with USA Client over the phone

• The job demands candidates that have patience and are very well mannered while speaking with clients over the telephone to provide customer support, customer retention, and develop customer relations.
• The applicant should have excellent speaking power with clarity, maturity and persuasive behavior in convincing the client.
• Receive & make calls to the customers.
• Capable of handling customer queries/complaints instantly.
• Capable of handling Inbound/outbound calls.
• Excellent negotiation skill and sound knowledge in diagnostic marketing.
• Make an appointment as per customer requirement.
• Closely work with phlebotomists and follow-up as per appointment.
• Closely work with a report coordinator for sending reports to the patient.
• Follow-up FO to send a report to the patient`s residence.
• Follow-up existing customers from time to time.
• Maintain data for home collection and executive health check up patients.
• Collect customer`s feedback.
• Strong interpersonal and communication skills. Ensure customer satisfaction.
• Positive attitude and self motivation.

• Performance bonus,Weekly 2 holidays
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2