Call Center Executive
Job Description
Title: Call Center Executive
Company Name: Akij Resources
Vacancy: --
Age: 24 to 32 years
Job Location: Dhaka (Tejgaon)
Salary: Negotiable
Experience:
- At least 1 years
Published: 2025-09-16
Application Deadline: 2025-09-30
Education:
- Bachelor of Business Administration (BBA)
Requirements:
- At least 1 years
Skills Required:
Additional Requirements:
- Age 24 to 32 years
Bachelor’s degree (any discipline).
Minimum 1 year of experience in a Contact Center or Tele-Sales related role.
Moderate proficiency in MS Office applications.
Strong communication skills, adaptability, and problem-solving ability.
Responsibilities & Context:
Handle inbound and outbound customer calls with professionalism, courtesy, and accuracy.
Resolve queries, complaints, and service requests following company policies, escalating complex issues as required.
Record call details, complaints, feedback, and actions taken in CRM/call management systems.
Ensure timely follow-up with customers until unresolved cases are closed.
Achieve performance KPIs such as AHT, FCR, and CSAT while adhering to scripts, compliance, and data protection standards.
Participate in call monitoring, feedback, and training sessions to enhance performance, product knowledge, and soft skills.
Collaborate with team members and maintain a positive, empathetic, and professional attitude in all interactions.
Support telesales/cross-selling campaigns, share customer insights, and stay updated on company policies and product updates.
Job Other Benifits:
- Mobile bill,Provident fund,Gratuity,Insurance,Over time allowance
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Earn Leave Encashment
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 11.31% |
| University of Dhaka | 2.94% |
| Daffodil International University (DIU) | 1.60% |
| Jagannath University | 1.47% |
| Jahangirnagar University | 1.43% |
| Southeast University | 1.38% |
| Dhaka International University | 1.11% |
| East West University | 1.11% |
| North South University | 1.07% |
| Tejgaon College | 1.02% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 75.68% |
| 31-35 | 19.55% |
| 36-40 | 3.25% |
| 40+ | 0.85% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 38.15% |
| 20K-30K | 52.45% |
| 30K-40K | 8.29% |
| 40K-50K | 0.94% |
| 50K+ | 0.18% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 20.85% |
| 0.1 - 1 years | 13.18% |
| 1.1 - 3 years | 27.26% |
| 3.1 - 5 years | 19.11% |
| 5+ years | 19.60% |
