Call Center Executive

Job Description

Title: Call Center Executive

Company Name: Akij Resources

Vacancy: --

Age: 24 to 32 years

Job Location: Dhaka (Tejgaon)

Salary: Negotiable

Experience:

• At least 1 years

• Bachelor of Business Administration (BBA)

• At least 1 years

• Age 24 to 32 years

• Bachelor’s degree (any discipline).

• Minimum 1 year of experience in a Contact Center or Tele-Sales related role.

• Moderate proficiency in MS Office applications.

• Strong communication skills, adaptability, and problem-solving ability.

• Handle inbound and outbound customer calls with professionalism, courtesy, and accuracy.

• Resolve queries, complaints, and service requests following company policies, escalating complex issues as required.

• Record call details, complaints, feedback, and actions taken in CRM/call management systems.

• Ensure timely follow-up with customers until unresolved cases are closed.

• Achieve performance KPIs such as AHT, FCR, and CSAT while adhering to scripts, compliance, and data protection standards.

• Participate in call monitoring, feedback, and training sessions to enhance performance, product knowledge, and soft skills.

• Collaborate with team members and maintain a positive, empathetic, and professional attitude in all interactions.

• Support telesales/cross-selling campaigns, share customer insights, and stay updated on company policies and product updates.

• Mobile bill,Provident fund,Gratuity,Insurance,Over time allowance
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

• Earn Leave Encashment