Cafe Floor In-Charge

Job Description

Title: Cafe Floor In-Charge

Company Name: HARD GROUP

Vacancy: 2

Age: 20 to 38 years

Job Location: Dhaka (Uttara Sector 6)

Salary: Negotiable

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Restaurant

• Diploma in Hotel Management in Hospitality Management
• Higher Secondary

• At least 1 year
• The applicants should have experience in the following business area(s): Restaurant

• Age 20 to 38 years
• Only Male

• Strong leadership and communication skills

• Well-groomed, polite, and customer-friendly personality

• Ability to work under pressure and in shifts

• Basic knowledge of POS systems is an advantage

Job Responsibilities:

• Supervise and manage daily cafe floor operations to ensure smooth service

• Monitor staff attendance, performance, and discipline

• Ensure excellent customer service and handle customer complaints professionally

• Coordinate with kitchen and bar staff to ensure timely food and beverage service

• Walking the floor and addressing any issues related to appearance and cleanliness.

• Train and guide service staff on service standards and behavior

• Ensure compliance with company policies, safety, and hygiene standards

• Manage table reservations and crowd flow during busy hours

• Assist management with sales reports and daily operational updates

• Greeting and assisting customers.

• Hiring and training new floor employees.

• Handling customer complaints.

• Coaching and disciplining employees, as needed.

• Creating schedules and processing time-off requests.

• Enforcing company policies related to health, safety, dress code and other matters.

• Taking care of appropriate decor and order in the cafe.

• Taking actions to improve the restaurant's image.

• Attractive salary package
• Duty meal
• Festival bonus
• Career growth opportunities