Business Operations Manager (Tours & Travel Agency)

Job Description

Title: Business Operations Manager (Tours & Travel Agency)

Company Name: Musafir Tours

Vacancy: 01

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 5 years
• The applicants should have experience in the following business area(s): Airline,Travel Agent,Tour Operator,Immigration/Visa Processing

• Bachelor of Business Administration (BBA) in Management

• MBA in Management or a related field will be an added advantage.

• At least 5 years
• The applicants should have experience in the following business area(s): Airline,Travel Agent,Tour Operator,Immigration/Visa Processing

• Strong understanding of the full range of travel services (visa processing, ticketing, package tours, and medical tourism).
• Experience in handling both individual and corporate clients.
• Excellent leadership, organizational, and problem-solving skills.
• Strong communication skills in both Bangla and English.
• Proficiency in using travel industry related software is preferred.
• Ability to handle multiple priorities and work under pressure.
• Customer-oriented with a commitment to quality service.

Job Context

We are  looking for a proactive and experienced Business Operations Manager  to lead and manage the company’s overall operations efficiently to ensure smooth day-to-day operations, quality service delivery, and strategic growth.

Job Responsibilities

• Oversee and manage daily operations across all departments – visa, ticketing, tour operations, and medical tourism.

• Manage and coordinate medical tourism services, including patient referrals, hospital communications, travel arrangements, and after-service follow-up, preferably with prior experience in an organization offering cross-border healthcare facilitation.

• Ensure timely and quality delivery of services to clients while maintaining operational excellence.

• Develop, implement, and improve Standard Operating Procedures (SOPs) for all service areas.

• Supervise and coordinate with departmental teams to ensure seamless client experience.

• Develop and monitor key performance indicators (KPIs), monitor performance metrics and prepare regular operational reports for management review. Analyze business performance and operational processes; recommend improvements to increase profitability and reduce inefficiencies.

• Plan and oversee budgeting, forecasting, and resource allocation for operational functions

• Maintain relationships with vendors, strategic partners, airlines, and other stakeholders.

• Handle client complaints and ensure effective resolution of operational issues.

• Collaborate with the sales and marketing team to support promotional campaigns and service packages.

• Ensure compliance with travel regulations, visa guidelines, and company policies.

• Train and mentor staff to enhance service efficiency and professionalism.