Business Development Manager (OTA Expert Air Ticketing)

Job Description

Title: Business Development Manager (OTA Expert Air Ticketing)

Company Name: JSK Group

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Business Administration (BBA)
∎ Skills Required: GDS, OTA, OTA Development

Experience Requirements:
∎ At least 5 year(s)
∎ The applicants should have experience in the following area(s): Communication, Customer Service
∎ The applicants should have experience in the following business area(s): Travel Agent

Job Context:
∎ We are looking for an energetic, target oriented and well qualified travel enthusiast to join our team and support the day-to-day activities of the Online Ticketing Agency (OTA).
∎ To succeed in this role, you must be skilled at building and maintaining relationships with airlines, clients and work to provide exceptional customer service to the clients. You will assume different roles at times, as a project coordinator, critical/creative thinker, storyteller, and communication expert.
∎ You will have a creative flair and will be able to effectively communicate with clients to understand the delicate needs of our premium client segment, and accordingly find the best travel arrangements for clients.

Job Responsibilities:
∎ Must experienced previously OTA (Online Ticketing Agency) Management.
∎ Airline Ticketing & reservation (Domestic & International).
∎ Creating PNR, Issuing and Reissuing Tickets using GDS (Sabre, Galileo & Others), Fare computation, Product knowledge, Customer Service, Processes cancellations and modifications of reservations.
∎ Dealing with customer complaints and requests effectively and courteously.
∎ Upselling by informing customers of additional services or special packages, such as Hajj package, Umrah package, tours & travels package, or upgraded seats/accommodations.
∎ Manage corporate clients through emails/text and other ways of communication.
∎ Must remain updated on Airline/ Travel notices and circulars and update the reservation team, sales team, and others accordingly.
∎ Must have knowledge of Airlines terms and conditions and ADM/ ACM policies.
∎ Having experience on group ticket arrangement is advantageous.
∎ Experience of handing IATA is a must.
∎ Any other duties assigned by the Management.
∎ Good relationship with Local and Foreign Airlines in Bangladesh.

Additional Requirements:
∎ Age 25 to 35 years
∎ Both males and females are allowed to apply

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Online Job Posting.

Application Deadline: 20 Oct 2023

Company Information:
∎ 20 Sep 2023
∎ JSK Group
∎ Address : Monihar Classic(5th And 6th Floor). 56, Shanti nagar. Opposite side of BNP Central Party offce.Naya Paltan .Dhaka.
∎ Business : This is a Group of Companies.
Our sister Sister Concerns are
Jsk Travels(Recruiting licence no-1368)
Mab Associates( recruiting licence no-0650)
Travel World Limited(Hajj licence no-1394 ,Umrah, And IATA)
Human Diagnostic center(Jordan ,Malaysia, iraq Approved)
City Consultancy limited( Education Consultancy)

Category: Hospitality/ Travel/ Tourism



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