Flight Reservation Officer

Job Description

Title: Flight Reservation Officer

Company Name: Journey Expert Ltd

Vacancy: 1

Age: At least 25 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 1 to 3 years

• Bachelor’s Degree in any discipline.

• Tourism & Hospitality background will be considered an advantage.

• 1 to 3 years

• Age At least 25 years

• 1–3 years of experience in Airline Reservation, Ticketing, OTA, Travel Agency, or related sectors.

• Freshers with strong communication skills may also apply.

• Good command of spoken and written English.

• Strong customer service and communication skills.

• Proficient in Microsoft Word, Excel, Outlook, and Internet Browsing.

• Ability to work independently and in a team environment.

• Target-oriented, proactive, and responsible.

• Strong problem-solving and multitasking abilities.

• Willingness to perform any official task assigned by management.

• Knowledge of GDS (Sabre, Amadeus, Galileo, Travelport) will be highly preferred.

Journey Expert Ltd. is seeking a smart, energetic, and target-oriented Flight Reservation Officer to manage flight reservations, ticketing operations, customer support, and airline communications. The ideal candidate should have strong knowledge of airline reservation systems, excellent communication skills, and the ability to work under pressure while maintaining service quality.

• Handle domestic and international flight reservations, ticket issuance, reissue, refund, and cancellation processes.

• Provide accurate fare quotations and travel options to clients.

• Operate airline reservation systems and OTA platforms efficiently.

• Coordinate with airlines, consolidators, and suppliers regarding booking issues and schedule changes.

• Assist clients with travel-related inquiries and provide timely solutions.

• Monitor booking deadlines, ticketing time limits, and airline policies.

• Ensure accurate passenger information and travel documentation requirements.

• Prepare daily, weekly, and monthly reservation and sales reports.

• Maintain customer databases and booking records.

• Follow up with potential and existing customers to maximize sales opportunities.

• Handle customer complaints professionally and ensure customer satisfaction.

• Support visa, travel insurance, and other travel-related service coordination when required.

• Maintain effective communication with internal teams and management.

• Achieve assigned sales and service targets.

• Perform any additional tasks assigned by management for business development and operational success.

• Salary: Negotiable (Based on experience and skills)

• Performance Bonus

• Festival Bonus

• Career Growth Opportunities

• Professional Training & Development