Business Analyst

Job Description

Title: Business Analyst

Company Name: Planet Education Networks Limited

Vacancy: --

Age: Na

Job Location: Chattogram

Salary: Tk. 60000 - 70000 (Monthly)

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): University, College, Training Institutes

• Bachelor/Honors

• At least 1 year
• The applicants should have experience in the following business area(s): University, College, Training Institutes

Role: Business Analyst

Department

IT / Digital

Reports to

Business Analyst

Role Purpose

The Business Systems Analyst will support the ongoing operation, administration, and continuous improvement of business systems and platforms following delivery. The role focuses on system stability, configuration, issue analysis, user support, and optimisation, ensuring that platforms continue to meet business needs after implementation.

Working closely with Business Analysts, technical teams, and system users, the role acts as a bridge between live systems and evolving business requirements, allowing Business Analysts to focus on change, transformation, and new initiatives.

Key Responsibilities

System Administration & Support

• Own the day-to-day administration and configuration of assigned business systems and platforms

• Act as the primary point of contact for system-related issues, requests, and minor enhancements

• Log, triage, prioritise, and track system incidents, defects, and change requests

• Perform root-cause analysis of system issues and assess business impact

• Escalate complex defects to technical teams with clear, well-documented analysis

System Optimisation & Continuous Improvement

• Monitor system usage and performance to identify improvement opportunities

• Recommend configuration changes or process adjustments to improve efficiency and user experience

• Support post-implementation reviews and lessons learned

• Maintain system documentation, configurations, and support guides

Analysis & Documentation

• Analyse system behaviour against business processes and documented requirements

• Support the creation and maintenance of:

  • Functional documentation

  • Process maps (as-is / to-be)

  • User stories and acceptance criteria (for small enhancements)

• Maintain accurate records in tools such as Jira, Confluence, or equivalent systems

Testing & Release Support

• Support User Acceptance Testing (UAT) for fixes, enhancements, and upgrades

• Create and execute test cases for system changes

• Validate defect fixes and confirm readiness for release

Stakeholder & Team Collaboration

• Work closely with Business Analysts to translate live system issues into actionable insights

• Liaise with technical teams, vendors, and support partners

• Provide guidance and support to system users

• Assist with change adoption through user guidance and knowledge-sharing sessions

Essential Skills & Experience

• Strong analytical and problem-solving skills

• Experience working with E-Learning platforms

• Experience supporting, administering, or working closely with business systems or platforms

• Ability to analyse system issues and clearly document causes, impacts, and solutions

• Basic understanding of databases, data structures, and system integrations

• Ability to manage multiple issues, priorities, and deadlines

• Clear written and verbal communication skills

• Strong attention to detail and documentation discipline

• Willingness to learn business domains and technical systems

Desirable Skills & Experience

• 1-5 years’ experience in a similar role

• Experience in an application support, systems analyst, or BA-type role

• Exposure to Agile, Scrum, or Waterfall delivery environments

• Familiarity with Jira, Confluence, Service Management tools, Visio, Lucidchart, Notion or similar

• Basic knowledge of SQL, data models, or ER diagrams

• Experience supporting live systems, upgrades, or post-go-live platforms

• Experience in higher education, public sector, healthcare, or regulated environments

Qualifications

Essential

• Degree in Business, Information Systems, Computer Science, or a related field
  OR equivalent practical experience in systems support, IT, or analysis roles

Desirable

• Working towards a professional qualification in Business Analysis or Systems Analysis

Personal Attributes

• Methodical, structured, and detail-oriented

• Comfortable working with both technical and non-technical stakeholders

• Proactive in identifying system issues and improvement opportunities

• Reliable and service-focused, with a strong sense of ownership

• Open to feedback and committed to continuous learning

• Competitive Salary

• 2 Festival Bonuses Per Annum

• 2 weekly holidays

• Public Holidays as per the company policy and in alignment with Bangladesh Labour Law

• Sick leave, Casual Leave, Annual Leave as per Bangladesh Labour Law