Branch Service Quality Officer, Distribution Network Division

Job Description

Title: Branch Service Quality Officer, Distribution Network Division

Company Name: BRAC Bank PLC

Vacancy: --

Location: Anywhere in Bangladesh

Experience:
∎ At most 2 years
∎ Freshers are also encouraged to apply.

Published: 28 May 2025

Education:
∎ Graduation degree in any discipline from any reputed university with a satisfactory academic track record.
∎ Graduation degree in any discipline from any reputed university with a satisfactory academic track record.

Requirements:

Additional Requirements:
∎ 0 - 2 years of experience with a proven track record in a relevant field will get preference.
∎ Tech-savvy; able to assist with digital banking tools.
∎ Basic financial knowledge (training provided).
∎ Physically fit for standing and fast-paced tasks.
∎ Strong communicator with excellent interpersonal skills.
∎ Customer-focused, professional, and well-presented.
∎ Eager to learn and grow in the banking sector.
∎ Positive, proactive, adaptable, and collaborative.
∎ 0 - 2 years of experience with a proven track record in a relevant field will get preference.
∎ Technical Skills:
∎ Tech-savvy; able to assist with digital banking tools.
∎ Basic financial knowledge (training provided).
∎ Physically fit for standing and fast-paced tasks.
∎ Behavioral Skills:
∎ Strong communicator with excellent interpersonal skills.
∎ Customer-focused, professional, and well-presented.
∎ Eager to learn and grow in the banking sector.
∎ Preferred Qualities:
∎ Positive, proactive, adaptable, and collaborative.

Responsibilities & Context:
∎ Grade: Based on the candidature;
∎ Warmly welcome customers and direct them to appropriate service desks.
∎ Manage customer flow, especially during peak hours.
∎ Support customers with mobile app, online banking, and self-service tools (e.g., QMS, FMS).
∎ Encourage use of digital channels for convenience.
∎ Share basic info on bank products/services (e.g., deposits, loans, e-KYC).
∎ Maintain a professional, customer-first approach under pressure.
∎ Keep the lobby clean and inviting.
∎ Collaborate with branch staff for smooth service and issue resolution.
∎ Maintain daily MIS logs, track feedback, and report issues to management.
∎ BRAC Bank is one of the top sustainable banks in Bangladesh. Established with a view to financial inclusion, BRAC Bank is the pioneer of SME Banking in Bangladesh, delivering a full array of banking services to individuals and business entities. Its strong financials, along with the best credit rating from the top global and local rating agencies and numerous recognitions, speak of the bank's aspiration towards becoming the best bank in the country.
∎ BRAC Bank is currently looking for an ambitious, intelligent, goal-oriented, enthusiastic individual for the following position in its Distribution Network Division:
∎ Branch Service Quality Officer will be the first point of contact for customers visiting the branches. Their primary responsibility is to warmly welcome customers, quickly understand their needs and guide them to the appropriate service desk or digital tool to ensure they receive the highest standard of service. This entry-level role is perfect for fresh graduates or individuals with 1-2 years of experience who are enthusiastic, customer-focused, and eager to launch a career at Brac Bank PLC.
∎ Grade: Based on the candidature;
∎ Key Responsibilities:
∎ Warmly welcome customers and direct them to appropriate service desks.
∎ Manage customer flow, especially during peak hours.
∎ Support customers with mobile app, online banking, and self-service tools (e.g., QMS, FMS).
∎ Encourage use of digital channels for convenience.
∎ Share basic info on bank products/services (e.g., deposits, loans, e-KYC).
∎ Maintain a professional, customer-first approach under pressure.
∎ Keep the lobby clean and inviting.
∎ Collaborate with branch staff for smooth service and issue resolution.
∎ Maintain daily MIS logs, track feedback, and report issues to management.
∎ This entry-level role offers a pathway to growth within the Brac Bank PLC. Successful Branch Service Quality Officers may advance to positions such as Cash and Client Service Officer or Branch Sales and Customer Service Officer or other roles in the Branches/other divisions.

Employment Status: Full Time

Job Location: Anywhere in Bangladesh

Read Before Apply:

BRAC Bank is a values-driven organization and believes in protecting all its stakeholders, including the coworkers and the community we work in, from all forms of harassment, abuse, neglect, exploitation, and discrimination. As an equal opportunity enabler, BRAC Bank encourages applications from any gender-diverse individuals and persons living with a disability. We consider personal persuasion as a disqualification of candidature.

If you are interested in taking up the challenge, Please 'Apply Online'.

Only short-listed candidates will be communicated for the next stage as per the recruitment process. BRAC Bank reserves the right to accept or reject any application without assigning any reason whatsoever.

BRAC Bank does not charge any fee at any stage of the recruitment process.

Company Information:
∎ BRAC Bank PLC
∎ Anik Tower (Level-9), 220/B, Tejgaon Gulshan Link Road, Dhaka-1208
∎ BRAC Bank is one of the top sustainable banks in Bangladesh. Established with a view to financial inclusion, BRAC Bank is the pioneer of SME Banking in Bangladesh, delivering a full array of banking services to individuals and business entities. Its strong financials, along with the best credit rating from the top global and local rating agencies and numerous recognitions, speak of the bank`s aspiration towards becoming the best bank in the country.

Address::
∎ Anik Tower (Level-9), 220/B, Tejgaon Gulshan Link Road, Dhaka-1208
∎ BRAC Bank is one of the top sustainable banks in Bangladesh. Established with a view to financial inclusion, BRAC Bank is the pioneer of SME Banking in Bangladesh, delivering a full array of banking services to individuals and business entities. Its strong financials, along with the best credit rating from the top global and local rating agencies and numerous recognitions, speak of the bank`s aspiration towards becoming the best bank in the country.

Application Deadline: 20 Jun 2025

Category: Bank/Non-Bank Fin. Institution