Job Description
Title: Bellman
Company Name: Renaissance Dhaka Gulshan Hotel RDGH
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Diploma in Hotel Management
Experience Requirements:
∎ 1 to 3 year(s)
Job Responsibilities:
∎ Address guests' service needs in a professional, positive, and timely manner.
∎ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
∎ Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
∎ Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
∎ Stay up to date on what is going on in the locale and ensure you communicate this information to guests in accordance with the navigator program
∎ Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
∎ Assist other ambassadors to ensure proper coverage and prompt guest service.
∎ Tag, store, and retrieve luggage from luggage storage, providing guests with proper claim tickets for their luggage.
∎ Continually expand knowledge of local attractions, popular culture, and consumer brands relevant for Renaissance guests.
∎ Stay up-to-date on the local area, including unique attributes, happenings and offerings, so that you are prepared to provide specific recommendations for guests.
∎ Build and use personal and professional resources to offer unique recommendations.
∎ Communicate recommendations in a way that builds excitement and interest among guests and ambassadors.
∎ Speak to guests and co-workers using clear, appropriate and professional language.
∎ Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
∎ Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
∎ Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
∎ Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
∎ Maintain awareness of suspicious persons on property premises.
∎ Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
∎ Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
∎ Protect the privacy and security of guests and coworkers.
∎ Maintain confidentiality of proprietary materials and information.
∎ Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
∎ Follow company and department policies and procedures.
∎ Perform other reasonable job duties as requested by Supervisors.
∎ Physical Tasks
Additional Requirements:
∎ Age 23 to 30 years
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Attractive Service Charge benefit
∎ Compensatory Duty Meal
∎ Bereavement Leave & Others as per Law
∎ Group Insurance Coverage
∎ Uniform & Complimentary Laundry Facility
∎ Extensive Take Care Activities
∎ Engaging Work Environment
∎ In-house Doctor Support
∎ Comprehensive Learning & Development Program
∎ Career Advancement
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 23 Aug 2023
Company Information:
∎ 30 Jul 2023
∎ Renaissance Dhaka Gulshan Hotel RDGH
∎ Address : 78 Gulshan Avenue, Gulshan-1, Dhaka -1212
Category: Hospitality/ Travel/ Tourism
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