Asst. Manager, Operations (Night Shift)
Job Description
Title: Asst. Manager, Operations (Night Shift)
Company Name: Rise Up Labs
Vacancy: 01
Age: Na
Job Location: Dhaka (Uttara)
Salary: Negotiable
Experience:
- 3 to 5 years
- The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, BPO/ Data Entry Firm, Call Center
Published: 2024-12-11
Application Deadline: 2025-01-09
Education:
- Bachelor/Honors
Requirements:
- 3 to 5 years
- The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, BPO/ Data Entry Firm, Call Center
Skills Required: Administration,Floor Management,Service Operations
Additional Requirements:
Responsibilities & Context:
Supervise daily operations across inbound, outbound, and digital service channels.
Ensure adherence to company policies, procedures, and standards.
Monitor key performance indicators (KPIs) and develop strategies to meet and exceed targets.
Implement process improvements to enhance efficiency and customer satisfaction.
Lead, mentor, and motivate a team of customer service representatives and team leaders.
Conduct regular training sessions to enhance team skills and knowledge.
Foster a positive and productive work environment that encourages team collaboration and individual growth.
Maintain and build strong relationships with clients.
Address and resolve any client issues or escalations in a timely and professional manner.
Coordinate with the client to align call center operations with their expectations and business goals
Analyze call center data and prepare reports on performance metrics, such as call volume, response times, and customer satisfaction.
Identify trends and areas for improvement, implementing corrective actions as needed.
Plan and allocate resources effectively to meet operational demands.
Assist in recruitment and training of new staff members.
Manage scheduling, attendance, and performance evaluations.
Oversee quality assurance processes to ensure compliance with service standards.
Develop and implement quality control measures to enhance service delivery.
Job Other Benifits:
Annual Performance Evaluation and Increment
Fully Subsidized Food
Annual Retreats
Team Outing
Weekly 2 holidays (Depends on Roaster)
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 7.02% |
| Southeast University | 3.51% |
| American International University Bangladesh (AIUB) | 3.07% |
| University of Dhaka | 2.63% |
| East West University | 2.19% |
| BRAC University | 2.19% |
| North South University | 2.19% |
| Shanto-Mariam University of Creative Technology | 2.19% |
| Royal University of Dhaka | 1.75% |
| Daffodil International University (DIU) | 1.75% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 50.44% |
| 31-35 | 25.00% |
| 36-40 | 15.79% |
| 40+ | 8.33% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 10.31% |
| 20K-30K | 25.56% |
| 30K-40K | 19.28% |
| 40K-50K | 18.83% |
| 50K+ | 26.01% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 9.65% |
| 0.1 - 1 years | 7.02% |
| 1.1 - 3 years | 21.05% |
| 3.1 - 5 years | 17.11% |
| 5+ years | 45.18% |
