Asst. Front Office Manager
Job Description
Title: Asst. Front Office Manager
Company Name: A Reputed 3 star Hotel in Rajshahi
Vacancy: 01
Job Location: Rajshahi (Rajshahi Sadar)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline/ Hotel Management Degree (Preferred)
Job Responsibilities:
∎ To ensure that guests are greeted, checked in and allocated rooms promptly and courteously.
∎ To ensure that check-in procedures are strictly adhered to and that the correct address and charge out details are obtained from each guest.
∎ Customer Satisfaction (Guest Feedback, Social Media Review).
∎ Financial Performance (Up selling, Room Revenue, Operation Auditing).
∎ Showing Initiative, Problem Solving, Staff Training, Team Leading.
∎ Manages and motivates the Front Office team in order to provide a high standard of service for customers.
∎ Welcomes guests and fosters customer loyalty through his/her friendly manner.
∎ Develops high quality relationships with guests throughout their stay.
∎ Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
∎ Oversee and supervises guest arrivals and departures with the front office executive and duty managers.
∎ Provide high level of customer service and maintain a high profile in the day to day front office operations.
∎ Ensure that personalized service is offered to each and every guest.
∎ Ensures that the pricing policy and internal audit procedures are duly applied.
Additional Requirements:
∎ Age at least 31 years
∎ The applicants should have experience in the following area(s): Hospital management training, hotel booking
∎ The applicants should have experience in the following business area(s): Hotel
∎ We are encouraged to Rajshahi local people
∎ The applicants should have experience in the following area(s): Front Office, Reservation
∎ 3 Star and above Hotel experience is a Must
Salary: Negotiable
Application Deadline: December 11, 2019
Company Information:
∎ A Reputed 3 star Hotel in Rajshahi
Category: Hospitality/ Travel/ Tourism
