Associate – Digital Lending Solutions, MTB Neo

Job Description

Title: Associate – Digital Lending Solutions, MTB Neo

Company Name: Mutual Trust Bank PLC

Vacancy: --

Age: Na

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• At least 3 years

• Bachelor’s/Master’s degree in Business / Finance / IT or related field from a UGC-approved university.

• No third division/class or equivalent CGPA is allowed at any stage of the academic career.

• At least 3 years

• 3–5 years of experience in digital banking, fintech, or lending.

• Hands-on experience in digital lending products (personal loan, BNPL, credit line).

• Strong understanding of the end-to-end lending lifecycle (onboarding to repayment).

• Experience in partner-led or embedded lending models.

• Familiarity with digital onboarding (eKYC) and automated customer journeys.

• Ability to work with cross-functional teams (product, risk, tech, compliance).

• Understanding of regulatory requirements in digital lending.

• Experience in launching or scaling lending products will be preferred.

• Strong analytical and problem-solving skills.

• Understanding of customer behavior and credit risk.

• Familiarity with digital lending technologies, APIs, and integrations.

• Ability to design smooth, user-friendly lending journeys.

• Strong stakeholder and partner management skills.

• Clear communication skills with strong execution focus.

1. Identify customer pain points and market opportunities to design innovative lending solutions.

2. Collaborate with cross-functional teams to develop product features, user journeys, and seamless customer experiences.

3. Evaluate and mitigate business and credit risks in coordination with risk management teams.

4. Establish and maintain partnerships with key stakeholders to expand the digital lending ecosystem.

5. Integrate omnichannel repayment solutions to enhance convenience and customer satisfaction.

6. Conduct ongoing market research to monitor trends, competitor activities, and customer needs.

7. Provide training and support to internal teams on digital lending products and processes.

8. Work with communication and product teams to create and execute targeted campaigns for customer acquisition, engagement, and retention.

9. Collaborate with development teams to ensure timely product launches and updates.