Assistant Regional Service Manager

Job Description

Title: Assistant Regional Service Manager

Company Name: SwiftTech Service Ltd.

Vacancy: 2

Age: 25 to 32 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• 2 to 4 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Mobile Industry

• Bachelor of Business Administration (BBA)
• Bachelor of Science (BSc)
• Bachelor of Commerce (BCom)
• Master of Business Administration (MBA)
• Master of Science (MSc)

• 2 to 4 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Mobile Industry

• Age 25 to 32 years
• Only Male

1. Strong communication (Good Command of Bengali and English) and interpersonal skills.

2. Ability to multitask and manage the assigned with technical work.

Position Name: Assistant Regional Service Manager

Key Responsibilities

• Manage and standardize service operations across service-centers and field service activities in the region: implement consistent service processes, checklists and quality standards.

• Drive service-center and field team performance: turnaround time, first-time fix rate, job volumes, repair quality and efficiency.

• Coach and develop your regional service team and partner personnel; ensure training, compliance, and process adherence

• Proven ability to lead partner networks and to manage cross-functional collaboration with Material management, technical team, logistics, and service teams.

• Ensure excellent dealer satisfaction and maintain strong relationships, collect regular feedback, address their concerns and ensure the support they need.

• Maintain effective communication and collaboration with the sales team: ensure alignment between sales and service.

• Strong technical understanding of mobile-device service/repair: service centers, field service, spare parts, warranty flows.

• Analyze region-wise service data: job volumes, repeat repair rates, parts consumption, competitive service activity, translate insights into action.

• Drive growth of service business: paid repairs, accessories, monitor revenue, margin and cost of service operations.

• Spare-parts logistics and inventory in the region: ensure availability, reduce downtime, optimize cost.

• Handle major issues and lead root-cause resolution and preventive actions.

• Travel throughout the region regularly to visit service-centers and dealers, build relationships, audit partner performance, and drive continuous improvement.