Assistant Officer - Customer Support
Job Description
Title: Assistant Officer - Customer Support
Company Name: Amber IT Ltd.
Vacancy: 18
Age: 20 to 28 years
Job Location: Anywhere in Bangladesh
Salary: Negotiable
Experience:
Published: 2025-10-20
Application Deadline: 2025-11-19
Education:
- Diploma in Computer
- Bachelor of Science (BSc) in Computer Science
Requirements:
Skills Required: Business Etiquette,Email Communications,Phone converstion
Additional Requirements:
- Age 20 to 28 years
- Only Male
Education: Diploma in Computer Science or BSc in Computer Science
Job Location: Anywhere in Bangladesh
Relevant experience will be preferred.
Responsibilities & Context:
Good communication with client over phone.
Skill in MS Office (Word, Excel & Power Point)
Ensure technical support to clients according to over phone.
Provide support to clients by answering questions, replying emails, providing information, making referrals, and assuring appropriate follow up.
Maintaining NMS and bandwidth usage against requirement.
Network performance monitoring and reporting.
Work on shifts and weekends.
Other responsibilities provided by management time to time.
Installation, configuration, implementation & maintenance of networking devices like Mikrotik, CISCO router, switch, firewall, access point, and diagnosis problems.
Knowledge about different Routing Protocols and Tunnels.
Manage onsite technical support if needed.
Job Other Benifits:
- Gratuity
- Festival Bonus: 2
Leave Encashment.
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Only Male can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| Daffodil International University (DIU) | 4.72% |
| Uttara University | 2.53% |
| American International University Bangladesh (AIUB) | 2.02% |
| Dhaka International University | 1.85% |
| Northern University Bangladesh | 1.85% |
| Southeast University | 1.85% |
| Green University of BAngladesh | 1.85% |
| World University of Bangladesh | 1.69% |
| 1.69% | |
| Bangladesh University of Business and Technology | 1.35% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 91.91% |
| 31-35 | 4.05% |
| 36-40 | 0.84% |
| 40+ | 1.69% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 48.82% |
| 20K-30K | 40.54% |
| 30K-40K | 6.42% |
| 40K-50K | 2.36% |
| 50K+ | 1.86% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 43.51% |
| 0.1 - 1 years | 14.00% |
| 1.1 - 3 years | 20.57% |
| 3.1 - 5 years | 13.83% |
| 5+ years | 8.09% |
