Assistant Manager, Service & Spare Parts (Bus & Specialized Vehicle)

Job Description

Title: Assistant Manager, Service & Spare Parts (Bus & Specialized Vehicle)

Company Name: ACI Motors Limited

Vacancy: --

Age: 26 to 40 years

Job Location: Dhaka (Tejgaon)

Salary: Negotiable

Experience:

• At least 4 years

• Bachelor’s degree in Mechanical/ Automotive Engineering or any related discipline.

• Diploma in Engineering candidates with strong relevant experience may also apply.

• At least 4 years

• Age 26 to 40 years

• Minimum 4 years of experience in commercial vehicle service operations, automotive after-sales, spare parts management, or workshop operations.

• Strong knowledge of commercial vehicle systems, service operations, and Bus/ Coach technical support.

• Expertise in spare parts planning, inventory coordination, and service documentation.

• Strong troubleshooting, customer handling, and root cause analysis skills.

• Ability to provide technical training, customer support, and after-sales service.

• Good English communication skills with proficiency in report and email preparation.

Job Context:

• ACI Motors Limited is one of the most growing concerns of ACI PLC. We have Agri Machineries (Tractor, Harvester, Power Tiller, Diesel Engine, Reaper, Rice Transplanter & Water Pump), Automobiles (YAMAHA Motorcycles), Infrastructural Equipment (Kobelco, Case, Lovol & Jungheinrich), Tire Solutions (CEAT), Commercial Vehicles (Foton & Mahindra), Lubricants (Yamalube & Liqui-Moly) & Power Solutions Products (YorPower, Himoinsa & Weichai) etc. in our product line.

• We are seeking a smart, technical, and customer-focused professional for our After Sales, Service & Spare Parts operations in the Bus & Coach segment. The role requires strong knowledge of commercial vehicle service operations, spare parts management, customer support, and workshop coordination. The ideal candidate should be passionate about the Bus & Coach industry and committed to ensuring excellent customer satisfaction.

Principal Accountability:

• Support after-sales service, maintenance, and spare parts operations for the Bus & Coach business.

• Ensure customer satisfaction through prompt service support and effective issue resolution.

• Coordinate workshop activities, service scheduling, and technical support.

• Monitor spare parts availability, stock planning, and parts supply processes.

• Handle warranty support, technical claims, and service documentation.

• Visit customers, fleet owners, corporate clients, educational institutions, and government organizations for service support and relationship management.

• Coordinate with sales, product, and technical teams to ensure smooth business operations.

• Analyze service-related issues and recommend improvement initiatives.

• Prepare service reports, parts consumption reports, and business updates.

• Support breakdown handling and emergency service activities when required.

• Provident fund,Profit share,Gratuity,Insurance
• Salary Review: Yearly
• Festival Bonus: 2

• Competitive salary & KPIs based incentive

• Performance driven career path

• Excellent working environment