Assistant Manager, Service, Agri Machineries (BRAC Seed and Agro Enterprise)

Job Description

Title: Assistant Manager, Service, Agri Machineries (BRAC Seed and Agro Enterprise)

Company Name: BRAC Enterprises

Vacancy: --

Age: 25 to 45 years

Job Location: Gazipur (Sreepur)

Salary: Negotiable

Experience:

• At least 5 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG), Agro based firms (incl. Agro Processing/Seed/GM)

• At least 5 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG), Agro based firms (incl. Agro Processing/Seed/GM)

• Age 25 to 45 years

• Education and experience will be relaxed for the potential Candidates

• Experience in relevant field will be given preference

• Required knowledge: Strong understanding of the Agri-machinery after sales service, local supply chain, and value chain dynamics.

• Required skills: Analytical mindset with the ability to make data-driven decisions; Excellent interpersonal, negotiation, and stakeholder management skills; Proficiency in training and disseminating technical knowledge to diverse audiences.

• Able to work under stress situation

• Able to manage any unwanted situation

• Oversee daily after-sales service operations, ensuring high standards of customer satisfaction, service quality, and network expansion for routine maintenance, periodic servicing, and major repairs.

• Monitor, develop, and strengthen the nationwide service and spare parts network to provide effective technical support and resolve complex machinery-related issues.

• Plan and conduct technical training and knowledge-sharing programs for dealers, retailers, customers, channel partners, service personnel, and internal teams. Develop training materials to improve product knowledge and service capabilities.

• Design, establish, and expand Authorized Service Centers (ASC), Workshops, Parts Centers, and Agri Machinery 3S Centers across the country.

• Source high-quality agricultural machinery spare parts from reliable local suppliers while ensuring cost efficiency, quality compliance, and adherence to regulatory standards.

• Develop and manage service-related promotional activities, including product demonstrations, service camps, Pre-Delivery Inspections (PDI), product installations, and other after-sales service initiatives while maintaining consistent brand standards.

• Lead, mentor, and motivate the service team to maximize productivity, operational efficiency, and business profitability.

• Coordinate cross-functionally to address product quality concerns, warranty claims, critical service issues, service marketing campaigns, and product promotion activities.

• Analyze and optimize the supply chain and value chain of agricultural machinery and related byproducts, working closely with logistics teams to ensure timely product and spare parts availability.

• Manage the complete after-sales service lifecycle, ensuring timely, efficient, and customer-focused service delivery.

• Build and maintain strong professional relationships with customers, dealers, suppliers, service partners, and other key stakeholders to enhance customer loyalty and business growth.

• Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme’s goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.

• Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.

• Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so

• Perform any other duties as and when assigned by the respective authority

Health and Life Insurance, Festival Bonuses, Contributory Provident Fund, Gratuity and others as per policy