Assistant Manager – IT (Infrastructure)

Job Description

Title: Assistant Manager – IT (Infrastructure)

Company Name: Sewtech Fashions Limited

Vacancy: 01

Age: Na

Job Location: Chattogram (Chittagong Epz)

Salary: Negotiable

Experience:

• 6 to 8 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Garments, Garments Accessories

Bachelor of Science (B.Sc.) in Computer Science & Engineering, Information Technology, or equivalent discipline.

• 6 to 8 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Garments, Garments Accessories

• Strong knowledge of LAN, WAN, Wi-Fi, VPN, and overall IT infrastructure management.

• Strong knowledge of  Next-generation firewall, Router, Cisco Switch, Firewall, Access Point, and network security devices.

• Good understanding of TCP/IP, subnetting, VLAN, routing protocols, and bandwidth management.

• Experience in Windows Server, Active Directory, DNS, DHCP, File Server, and Backup Systems.

• Strong knowledge of Office 365, Outlook, endpoint security, antivirus, and patch management.

• Ability to troubleshoot real-time hardware, software, and network issues.

• Experience in CCTV, IP Camera, biometric attendance systems, and printer support.

• Strong problem-solving, communication, and team management skills.

• Ability to coordinate with vendors and manage IT procurement.

• Capable of preparing reports, documentation, and IT policies.

• Manage and maintain overall IT infrastructure including network, servers, desktops, laptops, printers, and CCTV systems.

• Ensure smooth operation of LAN, WAN, Wi-Fi, VPN, and internet connectivity across all locations.

• Configure, manage, and maintain routers, switches, firewalls, and network devices.

• Monitor network and system performance; troubleshoot downtime, slowness, and connectivity issues.

• Manage Windows servers, Active Directory, user accounts, permissions, and backups.

• Ensure IT security by implementing firewall rules, antivirus protection, access control, and data backup.

• Provide technical support for users regarding hardware, software, email, printer, and connectivity issues.

• Coordinate with ERP/software vendors for system support and issue resolution.

• Supervise IT support team and ensure timely closure of service requests.

• Manage IT asset inventory, tagging, and lifecycle records.

• Coordinate procurement, AMC, warranty claims, and vendor services.

• Support meeting room setup, video conferencing, and business continuity requirements.

• Prepare daily, weekly, and monthly IT performance reports.

• Maintain proper documentation of network diagrams, licenses, SOPs, and IT policies.

• Lead infrastructure improvement projects and support digital transformation initiatives.

• Provident fund,Insurance
• Salary Review: Yearly
• Festival Bonus: 2