Assistant Manager- Front Office
Job Description
Title: Assistant Manager- Front Office
Company Name: Hotel Grand Park Barishal
Vacancy: 2
Job Location: Barishal
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Business Administration (BBA) in Graduation from any discipline
∎ Skills Required: Computer skill, Strong analytical and communication skills
Experience Requirements:
∎ 5 to 7 year(s)
∎ The applicants should have experience in the following business area(s):
Hotel
Job Responsibilities:
∎ Customer Satisfaction (Guest Feedback, Social Media Review).
∎ Financial Performance (Up selling, Room Revenue, Operation Auditing).
∎ Showing Initiative, Problem Solving, Staff Training, Team Leading.
∎ Manages and motivates the Front Office team in order to provide a high standard of service for customers.
∎ Welcomes guests and fosters customer loyalty through his/her friendly manner.
∎ Develops high quality relationships with guests throughout their stay.
∎ Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
∎ Oversee and supervises guest arrivals and departures with the front office executive and duty managers.
∎ Provide high level of customer service and maintain a high profile in the day to day front office operations.
∎ Ensure that personalized service is offered to each and every guest.
∎ Ensures that the pricing policy and internal audit procedures are duly applied.
∎ Supervises the management of debtors, group and individual guest invoicing and cash operations.
∎ Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
∎ Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
∎ Prepare monthly and daily revenue report and circulate to all HOD's.
∎ Prepare Room revenue and occupancy forecast take action on rate strategies.
∎ Integrates and trains employees, providing support for skills development.
∎ Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.
∎ Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
∎ Makes sure that the hotel's pricing policy and sales pitches are duly applied in order to optimise REVPAR.
∎ Have a good knowledge of all systems and standard operating procedures of front office.
∎ Ensures that guest documentation and information is available and up-to-date.
∎ Performing any other tasks that may reasonably be expected.
∎ Establish two-way communication channels to convey business and financial strategies and plan in a manner that engages people from both inside and outside the immediate team at Hotel Grand Park Barishal.
∎ Build performance resolve; provide support to team; demonstrate decisiveness / action.
∎ Communicate operational issues and priorities to maximise focus on achievement of business objectives.
∎ Set clear performance expectations and goals through implementation and management of performance planning and review processes.
∎ Ensure all business (financial) plans, tactics and process cascading information is communicated clearly and in a timely manner.
∎ Support the business through change initiatives and drive continuous improvement.
∎ Create & drive a high performance culture and an environment which promotes our enduring values to attract, develop, recognise and retain the very best people.
∎ Create accountability & measurement discipline; stay informed on progress.
∎ Support direct reports’ development through career and development planning and providing timely feedback.
∎ Embed performance leaning, encourage alternative ways of thinking.
∎ Create a team culture that is focussed on sharing leaning.
∎ Any other duties assigned.
Additional Requirements:
∎ Age at least 30 years
∎ Both males and females are allowed to apply
Salary: Negotiable
Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 23 Dec 2022
Company Information:
∎ 13 Dec 2022
∎ Hotel Grand Park Barishal
Category: Hospitality/ Travel/ Tourism
:
Source: bdjobs.com
Deadline Expired on 23rd Dec 2022
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