Assistant Manager, Front Office and Reservation
Job Description
Title: Assistant Manager, Front Office and Reservation
Company Name: Balishira Resort Limited
Vacancy: 01
Job Location: Moulvibazar (Sreemangal)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline, Diploma in Hotel Management
∎ Skills Required: Front Desk Management, Strong leadership and team management skill, Team player
Experience Requirements:
∎ 5 to 9 year(s)
∎ The applicants should have experience in the following area(s):
Customer Service, Front Office, Guest Relations/ Services, Reservation
∎ The applicants should have experience in the following business area(s):
Hotel, Resort
Job Responsibilities:
∎ Team Leading Capability.
∎ Upscaling guest service experiences for throughout his or her stay.
∎ Oversee reservation, check-in and check-out procedures, including recording of reservations and financial transactions & Auditing.
∎ Active listening to Guest issues/ concern & resolve them with proper follow-up.
∎ Promote Resort amenities, conveniences and promotional offers.
∎ Regular report or sales update to Management.
∎ Analyze customer feedback from guest Review card and online reviews (social media: FB, Messenger, YouTube or blogs) with a way-out plan.
∎ Duty Hour can be sifted to Day-Night based on Requirement
∎ Trains, cross -trains, and retrains and motivate Front Office personnel according to the Resort policies.
∎ Operate all aspects of Front Office computer system, including software, Excel log, report generation and analysis.
∎ Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor Seasonal offer/ Package Sales report, & Prepare revenue and occupancy forecasting of Upcoming Months.
Additional Requirements:
∎ Age 22 to 35 years
∎ Both males and females are allowed to apply
∎ Good at MS Offices (Ms. Word, Excel & Power point)
∎ Experience in using ERP or Other Hotel Management Software
∎ At least 5-10-year experience in the similar position with a Renowned Hotel/Resort.
∎ By Attitude: Service Mindset, Smiley, Flexible & Team Player, Collaborative, can do Attitude & Can live up with limited Resource support.
Salary: Tk. 18000 - 22000 (Monthly)
Compensation & Other Benefits:
∎ Performance bonus
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Service Charge [After Completion of Probation Period]
∎ Food and Accommodation
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 14 Feb 2023
Company Information:
∎ 15 Jan 2023
∎ Balishira Resort Limited
∎ Address : Radhanagar, Sreemangal
∎ Business : The Balishira Resort is a nature friendly, privately owned luxury resort located close to Sreemangal Hilly, Forest and Tea Garden Area. It is designed in a way so the honorable guests can enjoy nature and rain from their room, a natural stream flowed surrounding the resort.
Category: Hospitality/ Travel/ Tourism
:
Source: bdjobs.com
Deadline Expired on 14th Feb 2023
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