Assistant Manager, Customer Service

Job Description

Title: Assistant Manager, Customer Service

Company Name: Munshi HR Solutions Ltd.

Vacancy: 1

Age: 30 to 45 years

Job Location: Dhaka

Salary: Tk. 25000 - 35000 (Monthly)

Experience:

• 3 to 7 years
• The applicants should have experience in the following business area(s): Telecommunication, Training Institutes, Event Management, IT Enabled Service, BPO/ Data Entry Firm, Engineering Firms, Consulting Firms, Manpower Recruitment, Group of Companies

Published: 2026-06-22

Application Deadline: 2026-07-22

Education:

• Bachelor/Honors
• Masters

Requirements:

• 3 to 7 years
• The applicants should have experience in the following business area(s): Telecommunication, Training Institutes, Event Management, IT Enabled Service, BPO/ Data Entry Firm, Engineering Firms, Consulting Firms, Manpower Recruitment, Group of Companies

Skills Required: Client Relationship,Client Service,Communication and interpersonal skill,Customer Relationship,Digital Marketing (Social Media Marketing),facility management,Negotiation Persuasion Skills,Sales & Marketing

Additional Requirements:

• Age 30 to 45 years

• Work under pressure

• Performing job independently

• Team Player

• Proficiency in MS Office

• Good typing speed in Bangla & English

Responsibilities & Context:

• Conducting market research and analyzing industry trends to develop business strategies.

• Identifying new business opportunities and potential clients/customers.

• Analyze customer feedback and service trends to recommend improvements. Developing and maintaining relationships with clients/customers and partners.

• Preparing and negotiating contracts and agreements with clients/customers and partners.

• Creating and presenting proposals, tenders and pitches to clients/customers.

• Collaborating with other teams, such as marketing and product development, to ensure successful project delivery.

• Monitoring and reporting on business performance metrics and key performance indicators.

• Assist in business forecasting and share ideas for growth based on market trends and feedback.

• Actively assist in developing guidelines and strategies to participate in branding and promotional activities.

• Participating in industry events and conferences to stay up-to-date on industry trends and best practices.

• Developing and managing a sales pipeline to ensure consistent revenue growth.

• Maintain Hotline number, Facebook page monitoring & fast response to the customer/client query & prepare the report.

Job Other Benifits:

• T/A,Mobile bill
• Salary Review: Yearly
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2

-Alternative Saturday Holiday

Employment Status: Full Time

Job Work Place:

Company Information:

Gender: Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Marketing/Sales