Assistant Guest Services Manager

Job Description

Title: Assistant Guest Services Manager

Company Name: Pan Pacific Sonargaon

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: --

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): Hotel

• Bachelor/Honors

Minimum Graduate from reputed and recognized University/Institution.

• At least 3 years
• The applicants should have experience in the following business area(s): Hotel

• Maximum 35 (Thirty-five) years of age as of last date of submitting the application.

• Minimum 03 years of practical working experience in the related field.

• Must be able to perform duty in Night shifts and sound knowledge of Night Auditing.

• Candidates having working experience in Foreign Hotel outside the Country will be an added advantage.

• Age & experience limit may be relaxed for extraordinary candidates as per the discretion of the Management.

Other Requirements:

• Strong Leadership skills & administrative capabilities are required to execute the JD of this job role.

• Presentable personality, well-groomed, courteous and excellent inter-personal relationship skills.

• Command of the English language both written and verbal.

• Multi-tasking skill and can handle the work pressure.

• Other language proficiency will be counted as an added advantage.

• Proficiency in Microsoft Office and property management systems.

• Should have a “Can Do Attitude”.

• Ready to work extra hours irrespective of Duty schedule based on emergencies.

Pan Pacific Sonargaon Dhaka, a 5-Star Hotel in Dhaka, Bangladesh; is being operated by Pan Pacific Hotels Group, Singapore and a member of the Global Hotel Alliance encompassing over 450 upscale and luxury hotels & resorts globally.

We are inviting applications from Bangladeshi Nationals for the following position of the Front Office Department. The candidates must fulfill the following criteria to qualify for the position: Assistant Guest Services Manager

Responsibility:

• Assistant Guest Services Manager shall be the sole responsible to oversee all guest services operations including Front Desk, Room reservations, concierge, PABX, Business Centre, Health Club, Pacific Lounge and Transportation to ensure world class hospitality service to the Hotel guests. The incumbent has to perform the following duties but not limited to, as follows:

• Supervise and follow up all aspects of Reception Desk, Guests arrival & Departure as well as handling any kind of issues occurred as and when required basis.

• Handle and resolve all guest queries, complaints, problem and special request and any other issues that may arise as and when required basis in an efficient manner and to establish an amicable relationship with all clients, customers and guests of the Hotel.

• Conduct daily briefing to disseminate relevant information for associates to focus on objectives beneficial to the guest processes.

• Provide support to Reception Desk during full-house situations and liaise with Customer Services Officer regarding problems.

• Recommend improvement areas in the Hotel operations where opportunities are visible for improving services, increasing revenue, guest satisfaction and cost reduction etc.

• Coordinate with other Departments such as Room Service (room amenities) and Housekeeping (room’s assignment and set up) to ensure smooth operation and inter Departmental cooperation.

• Handle major disciplinary issues of associates who are in noncompliance of procedures, rules and regulations of the property.

• Operate the OPERA Property Management System in particular the Reservation, Front Desk, In House, Cashiering and Report screens.

• Deliver a level of personalized service that exceeds not only the expectation of the guests but will add a point of difference from the service provided anywhere else.

• Assist Assistant Front Office Manager to develop and maintain SOPs for all Front Office functions in line with Corporate Policy.

• Knowledge about Hotel’s Fire, Security and Safety procedures and the responsibilities.

• Monitor guest feedback in Trust You, and handle special requests or service recovery with professionalism.

• Perform any other lawful assignment given by the competent authority on requirement basis.

Competitive salary package with other admissible benefits.