Title: Assistant Executive / Executive (Front Desk), BCDL
Company Name: Tanvir Bashundhara Group
Vacancy: --
Age: Na
Job Location: Dhaka
Salary: Negotiable
Experience:
Proven experience in customer service, preferably in a hospitality or front desk setting
Excellent communication and interpersonal skills
Basic proficiency in Microsoft Office (Excel, Word) and email correspondence
Strong organizational and multitasking abilities
Positive attitude and ability to work effectively in a team-oriented environment.
Welcome and assist visitors, shoppers, and tenants in a professional and friendly manner.
Handle customer inquiries regarding shop locations, promotions, facilities, and services within the mall.
Receive and manage incoming phone calls, emails, and general inquiries.
Maintain visitor records and ensure proper front desk protocols are followed.
Provide directions and guidance to shoppers for a seamless mall experience.
Handle customer complaints effectively and escalate issues to the concerned department when necessary.
Maintain a clean, organized, and presentable reception area at all times.
Assist in administrative tasks such as documentation, reporting, and record keeping.