ARM to SRM, Premium Banking, Distribution Network Division

Job Description

Title: ARM to SRM, Premium Banking, Distribution Network Division

Company Name: BRAC Bank PLC

Vacancy: --

Age: Na

Job Location: Dhaka, Khulna

Salary: --

Experience:

• 2 to 7 years
• The applicants should have experience in the following business area(s): Banks

• Masters
• Bachelor/Honors

• Masters/ bachelor’s degree from a reputed university with a satisfactory academic track record

• 2 to 7 years
• The applicants should have experience in the following business area(s): Banks

• Requires 2 to 7 years of relevant working experience

• Ability to work in a team and capability to meet deadlines

• Proficient in customer centricity, results-oriented, and self-propelled

BRAC Bank PLC is a full-service private commercial bank in Bangladesh, aiming to become the most trusted, innovative and inclusive bank, driven by purpose and powered by people. It plays a pivotal role in shaping the country's financial future, with a clear focus on sustainability. With the highest market capitalisation, the highest international shareholding and the country’s best credit rating, the bank leads the Bangladesh banking industry in key financial metrics. BRAC Bank is considered the standard bearer of good governance, ethics and values-based banking. BRAC Bank today serves as a trusted partner for individuals and businesses across every segment of the economy - Small & Medium Enterprises (SME), Corporate & Institutional and Retail Banking.

BRAC Bank is currently looking for an ambitious, intelligent, goal-oriented, enthusiastic individual for the following position in its Distribution Network Division:

Grade: SO to FAVP

KEY RESPONSIBILITIES:

Financial:

• Identifying the target market and developing new business to enrich the portfolio and seek growth opportunities and increase wallet-share of existing business
• Increase the customer base of the Premium Banking segment
• Achieve targets in terms of building assets and liabilities outlined in the job objective
• Capitalize on cross-selling opportunities
• Communicate with customers and potential customers for sales opportunities
• Management of deposit/asset attrition
• Build and leverage client relationships to grow branch share of the client’s wallet, and maximize revenues
• Actively participate in digital activation of the assigned customers
• Communicate with respective business channels or customers to reduce NPL
• Ensure the highest level of customer retention

Compliance:

• Ensure proper operational process flow in line with internal and external policies and ensure compliance
• Ensure that local regulatory functions are in place and monitored properly
• Ensure that business risks and controls are well managed

Service Quality

• To provide high-quality service to Premium Banking customers
• Handle customer feedback and complaints efficiently

Operations

• Maintain a strong working relationship with the team and cross-functional teams for smooth operations
• Coordinate and assist in regulatory and other audits
• Timely submission of accurate compliance and risk reports
• Meet transaction processing standards and ensure good cash management
• Ensure that branches maintain records that are auditable for good audit rating