ARM to SRM, Premium Banking, Distribution Network Division

Job Description

Title: ARM to SRM, Premium Banking, Distribution Network Division

Company Name: BRAC Bank PLC

Vacancy: --

Age: Na

Job Location: Chattogram, Dhaka, Khulna, Sylhet

Salary: --

Experience:

• 2 to 7 years

• 4-year graduation from any reputed university with a satisfactory academic track record;

• 2 to 7 years

• Requires 2 to 7 years of relevant working experience;

• Ability to work in a team and capability to meet deadlines;

• Proficient in customer centricity, results-oriented, and self-propelled.

• BRAC Bank is one of the top sustainable banks in Bangladesh. Established with a view to financial inclusion, BRAC Bank is the pioneer of SME Banking in Bangladesh, delivering a full array of banking services to individuals and business entities. Its strong financials, along with the best credit rating from the top global and local rating agencies and numerous recognitions, speak of the bank`s aspiration towards becoming the best bank in the country. The bank has one of the largest distribution networks in the country, with 187 branches and 67 sub-branch locations, and it is growing.

• BRAC Bank is currently looking for an ambitious, intelligent, goal-oriented, enthusiastic individual for the following position in its Distribution Network Division:

• Grade: SO to FAVP

KEY RESPONSIBILITIES:

Financial:

• Identifying the target market and developing new business to enrich the portfolio and seek growth opportunities and increase wallet-share of existing business;

• Increase the customer base of the Premium Banking segment;

• Achieve targets in terms of building assets and liabilities outlined in the job objective;

• Capitalize on cross-selling opportunities;

• Communicate with customers and potential customers for sales opportunities;

• Management of deposit/asset attrition;

• Build and leverage client relationships to grow branch share of the client’s wallet, and maximize revenues;

• Actively participate in digital activation of the assigned customers;

• Communicate with respective business channels or customers to reduce NPL;

• Ensure the highest level of customer retention.

Compliance:

• Ensure proper operational process flow in line with internal and external policies and ensure compliance;

• Ensure that local regulatory functions are in place and monitored properly;

• Ensure that business risks and controls are well managed.

Service Quality

• To provide high-quality service to Premium Banking customers;

• Handle customer feedback and complaints efficiently.

Operations

• Maintain a strong working relationship with the team and cross-functional teams for smooth operations;

• Coordinate and assist in regulatory and other audits;

• Timely submission of accurate compliance and risk reports;

• Meet transaction processing standards and ensure good cash management;

• Ensure that branches maintain records that are auditable for good audit rating.