AGM/DGM - Service

Job Description

Title: AGM/DGM - Service

Company Name: Minister Hi-Tech Park Ltd.

Vacancy: 1

Age: 28 to 45 years

Job Location: Mymensingh (Trishal)

Salary: Negotiable

Experience:

• At least 10 years

• Bachelor/Honors
• Masters

• At least 10 years

• Age 28 to 45 years
• Only Male

• Prepare monthly complaint analysis and evaluation reports.

• Submit reports on time to management for development purposes.

• Conduct monthly visits to service centers.

• Arrange zone-wise meetings with service personnel to ensure faster service delivery.

• Ensure product troubleshooting and maintenance are carried out efficiently.

• Confirm the availability of tools and spare parts by overcoming obstacles with the help of the SCM department.

• Maintain relationships with customers, dealers, showrooms, and management.

• Address all service-related issues to promote service development.

• Work towards reducing service-related costs.

• Prepare service-related bills with proper verification.

• Check and verify third-party bills and agreements.

• Oversee the structural development of service centers.

• Identify inefficiencies in service technicians and engineers.

• Arrange training sessions to improve skills.

• Manage and improve processes related to sales returns and replacements.

• Work to reduce SR/Replace cases.

• Develop processes to reduce missing and broken items.

• Oversee administrative tasks such as leave adjustments, mobile reimbursements, account opening, ID card issuance, computer allocation, bike management, and uniform distribution for all service points.

• Perform additional duties as assigned by management.

• Adhere to all official rules and regulations.

• Conduct daily feedback calls with customers, showrooms, dealers, and sales members to ensure smooth service operations.

• Provide comprehensive follow-up and oversight of service operations to ensure high-quality outcomes.