After-Sales Service & Spare Parts Manager

Job Description

Title: After-Sales Service & Spare Parts Manager

Company Name: Edison Technologies

Vacancy: 1

Age: Na

Job Location: Dhaka (Ashulia)

Salary: Negotiable

Experience: --

Published: 2026-06-02

Application Deadline: 2026-06-30

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

1. Spare Parts Inventory & Supply Chain Management

• Demand Planning: Forecast and plan spare parts requirements based on vehicle sales data, historical failure rates, and seasonal trends to prevent stockouts or over-stocking.

• Dual-Layer Availability: Establish and maintain optimal stock levels (Safety Stock) at both the Central Warehouse and individual Showroom/Service Centers to guarantee rapid repair turnaround times.

• Inventory Audits: Implement systematic warehouse management protocols, including regular cycle counts and annual physical inventory audits, to ensure zero discrepancy in parts data.

• Inbound Logistics: Coordinate with international and local supply chains to ensure the timely import and distribution of spare-parts.

2. Warranty & Non-Warranty Claims Management

• Policy Enforcement: Develop, update, and implement a transparent claim policy for both standard warranty coverage and paid (non-warranty) repairs.

• Claim Verification: Review technical diagnostic reports submitted by service technicians to validate warranty eligibility, ensuring authentic part failures are covered while protecting the company from fraudulent claims.

• Principal Liason: Manage technical and financial reconciliations with the manufacturing plant regarding defective parts replacement and labor cost recovery under global warranty policies.

3. Pricing, Commercial Sales & Revenue Management

• Strategic Pricing: Develop localized pricing matrices for spare parts and workshop labor that balance healthy gross margins with competitive market pricing.

• B2B & B2C Sales Growth: Drive commercial revenue by establishing a sales network for parts to third-party workshops, corporate fleets, and retail customers.

• Deadstock Mitigation: Identify slow-moving or obsolete inventory early and design promotional strategies or liquidation plans to recover capital.

4. Technical Operations & Customer Satisfaction (CSAT)

• SLA Enforcement: Monitor Workshop Service Level Agreements (SLAs), aiming to minimize vehicle downtime and optimize First Time Right (FTR) repair rates.

• Team Leadership: Supervise, mentor, and evaluate the performance of service advisors, parts officers, and EV technicians across the network.

• Escalation Desk: Serve as the final point of escalation for complex customer disputes, ensuring resolutions are handled professionally to protect brand loyalty.