Job Description

Title: AAP/CFM Assistant

Company Name: Concern Worldwide

Vacancy: --

Location: Cox's Bazar (Teknaf, Ukhia)

Minimum Salary: Tk. 19845 (Monthly)

Published: 6 May 2024

Education:
∎ Graduation / Minimum Bachelor’s degree in any discipline from any registered institution
∎ Graduation / Minimum Bachelor’s degree in any discipline from any registered institution
∎

Requirements:

Additional Requirements:
∎ Fresh Graduate or Sound knowledge at least 06 months of MEAL activities will add advantage
∎ Experience in conducting HH visits, group sessions and any other effective way to communicate
∎ Expert in English
∎ Advance Experience in MS Office Programme and verbal written and communication skills in both Bangla and English
∎ Experience in any NGOs or Emergency Rohingya Response
∎ Fresh Graduate or Sound knowledge at least 06 months of MEAL activities will add advantage
∎ Experience in conducting HH visits, group sessions and any other effective way to communicate
∎ Expert in English
∎ Advance Experience in MS Office Programme and verbal written and communication skills in both Bangla and English
∎ Experience in any NGOs or Emergency Rohingya Response

Responsibilities & Context:
∎ Establish Helpdesk systems and proficiency in using the tools
∎ Create AAP/CFM System at the facility level and maintain it operational for the beneficiaries
∎ Ensuring the CFM system is functioning and that feedback is received where security and confidentiality must be maintained
∎ Counselling and messaging to beneficiaries; ensure that the Communication with Community common vision is understood and implemented. Ensure assistance and Accountability services to the project participants.
∎ Receive complaints, and document them according to the prescribed format and concern policy; Complain must be written on behalf of the participant at the facility or HH level maintaining confidentiality. Maintain CFRM register and ensure CFRM database with confidentiality
∎ Counselling and follow-up at HH/community level where needed
∎ Service mapping of every existing service provider on catchment area and for any non-Concern related issues refer to the nearest relevant service provider/ info-hub
∎ Online data collection on DDG, ONA or KoBo of any assessment or study led by the MEAL team
∎ Participate camp level Accountability/ info-hub coordination meetings as Concern representatives
∎ Provide technical advice and support to the participants through the Helpdesk
∎ Produce assistance to reports on Concern complaint/feedback trends, response procedures, and other Accountability related issues
∎ Any assignment by the supervisor has to perform on a priority basis
∎ Job Purpose:
∎ In line with the continuous support to Concern Worldwide beneficiaries; how to use the complaints mechanisms can be shared with Refugee through feedback boxes, help desk, household visits, group discussions and awareness sessions, placing banners, Hotline number sharing at project sites and other appropriate means which provides coordination and technical support to agencies that are establishing Information across the Rohingya Refugee Camps. Concern’s formal feedback mechanism for the affected population, the general public and all relevant stakeholders, is the Complaints and Response Mechanism (CRM). Ensure the post holder will equally support the monitoring and evaluation components of the project supporting the team to develop and utilise different tools, maintain and update the register to track each specific complaint and report to the line manager. She will be responsible to perform other activities requested by her supervisor based on project need.
∎ Main duties & responsibilities:
∎ Type of Contract: Short term Contract
∎ Click link at the bottom part of the ad to view detail job ad.

Compensation & Other Benefits:
∎ Standard benefits as per organizational policy:
∎ Festival allowance (02), Baisakhi allowance, Group Life and Hospitalisation Insurance coverages, OPD coverage, Mobile ceiling and other admissible benefits as per organisational policy.

Employment Status: Contractual

Gender:
∎ Only Female

Job Location: Cox's Bazar (Teknaf, Ukhia)

Read Before Apply:

If you feel that your qualification and experience match our requirements, and you have a shared commitment to Concern's values, please email the completed Job Application Form with photograph, National ID, TIN and all Educational Certificates to recruitment.bgd@concern.net.

Candidates over 60 years of age are discouraged to apply.

We require immediate possible joining for this position.

Please mark the position applied in the email subject line.

Source: bdjobs.com

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