Job Description

Title: Zimbra Solution Engineer

Company Name: Smart Technologies (BD) Ltd

Vacancy: 01

Location: Dhaka

Maximum Salary: Negotiable

Experience:
∎ 1 to 3 years
∎ The applicants should have experience in the following business area(s):Software Company, IT Enabled Service, Computer Hardware/Network Companies, Food (Packaged)/Beverage

Published: 12 Nov 2024

Education:
∎ Bachelor of Science (BSc) in Computer Science & Engineering

Requirements:

Additional Requirements:
∎ Zimbra Server.
∎ Hardware and Networking.
∎ Mail Route Configuration.
∎ Firewall Administration.
∎ System Configuration and Maintenance.

Responsibilities & Context:
∎ Install, configure, and maintain Zimbra Mail Server on Linux (CentOS and RedHat)platforms.
∎ Perform regular updates, patches, and version upgrades for Zimbra mail systems to ensure stability, security, and performance.
∎ Develop, implement, and manage Zimbra mail server solutions, ensuring high availability, scalability, and fault tolerance.
∎ Administer mail flow policies, email routing, and ensure proper configuration of SMTP, POP, and IMAP protocols.
∎ Configure and enforce security policies on Zimbra mail systems, ensuring secure email transmission and protection from spam, viruses, and phishing.
∎ Implement encryption (SSL/TLS) for Zimbra to ensure secure communication.
∎ Regularly audit email security and implement necessary measures to safeguard against unauthorized access.
∎ Plan and implement regular backup procedures for Zimbra mail data, including user accounts, emails, and system configurations.
∎ Develop and test disaster recovery strategies to ensure minimal downtime in the event of system failure or data loss.
∎ Collaborate with network engineers to plan and integrate Zimbra mail servers into the existing network infrastructure.
∎ Monitor system performance, including server load, mail queue, and resource utilization, to identify bottlenecks and optimize system efficiency.
∎ Ensure Zimbra operates effectively within the network and performs load balancing if required.
∎ Maintain and customize email applications for virus protection, integrating antivirus and anti-spam technologies into Zimbra to ensure emails are scanned and filtered for threats.
∎ Regularly update virus definitions and security patches to safeguard against new threats.
∎ Continuously monitor Zimbra server logs, mail queues, and system alerts to detect issues proactively.
∎ Respond to critical incidents, including email system outages or performance degradation, ensuring timely resolution.
∎ Administer server performance by analyzing the utilization of hardware and system resources.
∎ Plan for server capacity needs based on usage patterns and expected growth.
∎ Tune Zimbra system configurations to enhance performance and ensure optimal resource allocation.
∎ Develop and maintain clear and comprehensive documentation for Zimbra server configurations, troubleshooting steps, and security measures.
∎ Prepare reports on system performance, security audits, and any incidents for internal stakeholders.
∎ Provide technical support to end-users for email-related issues, including mailbox configuration, email delivery, and spam filtering problems.
∎ Troubleshoot and resolve complex email system issues related to Zimbra, including mail flow, server connectivity, and user account issues.
∎ Ensure Zimbra systems are configured in compliance with relevant security regulations and corporate policies.
∎ Stay updated on industry best practices for email security, system administration and data protection, ensuring Zimbra is always aligned with these standards.
∎ Work closely with the IT infrastructure team to integrate Zimbra into overall system architecture, including file servers, directory services (LDAP), and other critical applications.
∎ Collaborate with other teams on security audits and vulnerability assessments to ensure the Zimbra infrastructure is protected.
∎ Ensure the timely delivery of email services as per defined Service Level Agreements (SLAs).
∎ Monitor Zimbra’s availability and performance to meet organizational requirements and ensure minimal service interruptions.
∎ Zimbra Installation and Maintenance:
∎ Install, configure, and maintain Zimbra Mail Server on Linux (CentOS and RedHat)platforms.
∎ Perform regular updates, patches, and version upgrades for Zimbra mail systems to ensure stability, security, and performance.
∎ Mail Server Management:
∎ Develop, implement, and manage Zimbra mail server solutions, ensuring high availability, scalability, and fault tolerance.
∎ Administer mail flow policies, email routing, and ensure proper configuration of SMTP, POP, and IMAP protocols.
∎ Security Configuration and Administration:
∎ Configure and enforce security policies on Zimbra mail systems, ensuring secure email transmission and protection from spam, viruses, and phishing.
∎ Implement encryption (SSL/TLS) for Zimbra to ensure secure communication.
∎ Regularly audit email security and implement necessary measures to safeguard against unauthorized access.
∎ Backup and Disaster Recovery Planning:
∎ Plan and implement regular backup procedures for Zimbra mail data, including user accounts, emails, and system configurations.
∎ Develop and test disaster recovery strategies to ensure minimal downtime in the event of system failure or data loss.
∎ Network Integration and Performance Monitoring:
∎ Collaborate with network engineers to plan and integrate Zimbra mail servers into the existing network infrastructure.
∎ Monitor system performance, including server load, mail queue, and resource utilization, to identify bottlenecks and optimize system efficiency.
∎ Ensure Zimbra operates effectively within the network and performs load balancing if required.
∎ Email Application Virus Protection:
∎ Maintain and customize email applications for virus protection, integrating antivirus and anti-spam technologies into Zimbra to ensure emails are scanned and filtered for threats.
∎ Regularly update virus definitions and security patches to safeguard against new threats.
∎ System Monitoring and Incident Response:
∎ Continuously monitor Zimbra server logs, mail queues, and system alerts to detect issues proactively.
∎ Respond to critical incidents, including email system outages or performance degradation, ensuring timely resolution.
∎ Capacity Planning and System Tuning:
∎ Administer server performance by analyzing the utilization of hardware and system resources.
∎ Plan for server capacity needs based on usage patterns and expected growth.
∎ Tune Zimbra system configurations to enhance performance and ensure optimal resource allocation.
∎ Technical Documentation and Reporting:
∎ Develop and maintain clear and comprehensive documentation for Zimbra server configurations, troubleshooting steps, and security measures.
∎ Prepare reports on system performance, security audits, and any incidents for internal stakeholders.
∎ User Support and Troubleshooting:
∎ Provide technical support to end-users for email-related issues, including mailbox configuration, email delivery, and spam filtering problems.
∎ Troubleshoot and resolve complex email system issues related to Zimbra, including mail flow, server connectivity, and user account issues.
∎ Compliance and Best Practices:
∎ Ensure Zimbra systems are configured in compliance with relevant security regulations and corporate policies.
∎ Stay updated on industry best practices for email security, system administration and data protection, ensuring Zimbra is always aligned with these standards.
∎ Collaboration and Coordination:
∎ Work closely with the IT infrastructure team to integrate Zimbra into overall system architecture, including file servers, directory services (LDAP), and other critical applications.
∎ Collaborate with other teams on security audits and vulnerability assessments to ensure the Zimbra infrastructure is protected.
∎ SLA Management and Service Delivery:
∎ Ensure the timely delivery of email services as per defined Service Level Agreements (SLAs).
∎ Monitor Zimbra’s availability and performance to meet organizational requirements and ensure minimal service interruptions.

Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Provident fund
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Employment Status: Full Time

Gender:
∎ Only Male

Job Location: Dhaka

Company Information:
∎ Smart Technologies (BD) Ltd
∎ Jahir Smart Tower, 205/1-205/1/A, West Kafrul, Begum Rokeya Sharani, Mirpur, Dhaka
∎ IT Product Sales & Distribution, National Distributor of Huawei Mobile, Enterprise Solutions, Security & Surveillance, Software, Stationery Goods, Properties, Lenovo Mobile and Motorola Mobile etc

Address::
∎ Jahir Smart Tower, 205/1-205/1/A, West Kafrul, Begum Rokeya Sharani, Mirpur, Dhaka
∎ IT Product Sales & Distribution, National Distributor of Huawei Mobile, Enterprise Solutions, Security & Surveillance, Software, Stationery Goods, Properties, Lenovo Mobile and Motorola Mobile etc

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 30 Nov 2024

Category: IT/Telecommunication