Manager Operations And Business Development
Job Description
Title: Manager Operations And Business Development
Company Name: FASTNETBD (ISP)
Vacancy: 03
Age: 28 to 45 years
Job Location: Dhaka (Uttara)
Salary: Tk. 25000 - 35000 (Monthly)
Experience:
- 5 to 10 years
- The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, ISP, Technical Infrastructure
Published: 2026-06-27
Application Deadline: 2026-07-27
Education:
- Bachelor of Business Administration (BBA) in Business Administration, Business Studies
For an ISP Business Development Executive, professional certifications and training should focus on sales, business growth, customer relationship management, and telecom industry knowledge.
Essential Professional Certifications
1. Business Development & Sales Management
2. Strategic Marketing
3. Key Account Management (KAM)
4. Customer Relationship Management (CRM)
5. Negotiation & Closing Techniques
6. Digital Marketing
7. Project Management Fundamentals
8. Business Communication & Presentation Skills
9. Financial Analysis for Non-Finance Managers
10. Leadership & Team Management
ISP/Telecom Industry Training
Broadband & Fiber Optic Fundamentals
GPON Technology
Network Basics (TCP/IP, Routing & Switching)
ISP Operations & Service Delivery
SLA Management
BTRC Regulations & Compliance
Enterprise Internet Solutions
Cybersecurity Awareness
Recommended Software Skills
Microsoft Excel (Advanced)
Microsoft Power BI
CRM Software (Salesforce, HubSpot, Zoho CRM)
ERP Systems
Microsoft PowerPoint
Google Workspace
Soft Skills Training
Negotiation Skills
Customer Relationship Management
Time Management
Problem Solving
Public Speaking
Proposal Writing
Email & Business Writing
Conflict Management
Career Path
Business Development Executive → Senior Executive → Assistant Manager → Manager (Business Development) → Senior Manager → Head of Business Development → General Manager (Business Development)
For an ISP company such as FASTNET BD, the most valuable combination is:
Advanced Sales & Business Development
Key Account Management
Fiber Optic & ISP Fundamentals
CRM Certification
Advanced Excel & Power BI
Leadership and Negotiation Skills
BTRC Compliance and Telecom Regulations
These certifications and trainings will prepare a Business Development Executive to win corporate clients, increase revenue, and lead business growth effectively.
Requirements:
- 5 to 10 years
- The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, ISP, Technical Infrastructure
Skills Required:
Additional Requirements:
- Age 28 to 45 years
- Only Male
Responsibilities & Context:
ISP Business Operations & Development Manager – Responsibilities
Position: ISP Business Operations & Development Manager
Core Responsibilities
1. Business Development
Develop and implement business growth strategies.
Identify new market opportunities and potential customers.
Build and maintain relationships with corporate, SME, and residential clients.
Prepare business proposals, quotations, and service agreements.
Achieve monthly and annual sales and revenue targets.
2. Operations Management
Oversee daily ISP operations to ensure uninterrupted service delivery.
Coordinate with NOC, technical support, and field teams.
Monitor service quality, network uptime, and customer satisfaction.
Ensure compliance with company policies and regulatory requirements.
Manage vendor and partner relationships.
3. Customer Relationship Management
Maintain strong relationships with existing customers.
Handle major customer complaints and service escalations.
Improve customer retention and reduce churn rates.
Conduct customer satisfaction surveys and implement improvements.
4. Team Leadership
Lead and supervise sales, support, and operational staff.
Set KPIs and performance targets for team members.
Conduct training and development programs.
Monitor employee performance and productivity.
5. Financial Management
Prepare budgets, forecasts, and business plans.
Monitor revenue, expenses, and profitability.
Support billing, collections, and account receivable management.
Analyze financial reports and recommend improvements.
6. Regulatory & Compliance
Ensure compliance with BTRC regulations and ISP licensing requirements.
Maintain necessary operational documentation and reports.
Coordinate with government and regulatory authorities when required.
7. Strategic Planning
Develop long-term business expansion plans.
Evaluate new technologies and service opportunities.
Identify risks and implement mitigation strategies.
Prepare management reports and present business performance updates.
Key Performance Indicators (KPIs)
Monthly revenue growth.
New customer acquisition.
Customer retention rate.
Network uptime and service quality.
Collection efficiency.
Team performance and productivity.
Customer satisfaction score.
Reporting To
Managing Director / Chief Executive Officer (CEO)
Educational Qualification
Bachelor's degree in Business Administration, Marketing, Engineering, ICT, or related field.
Experience in ISP, Telecommunications, or IT industry preferred.
Required Skills
Business Development & Sales
ISP Operations Management
Customer Relationship Management (CRM)
Leadership & Team Management
Financial Analysis & Budgeting
Communication & Negotiation Skills
Knowledge of ISP ERP, Networking, and BTRC Regulations
This job role combines both operational management and business growth responsibilities to ensure sustainable expansion and efficient service delivery for an ISP company.
Job Other Benifits:
- T/A,Mobile bill,Performance bonus
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Only Male can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: IT & Telecommunication
