Trainer, Operations
Job Description
Title: Trainer, Operations
Company Name: Digicon Technologies Ltd.
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Graduate/ Master's from any reputed University
Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s):
Banking, BPO, Call Center, Call Centre Supervision/ Management
Job Responsibilities:
∎ Designed and created training materials, SOP, guides and corporate event delivery standards.
∎ Training development and execution for new operations staff for operations.
∎ Determined potential of training program for future needs of organization (Both TNA & TNI).
∎ Coordinated and schedule feel training on work and process related meetings with executive management sales manager and field staff and prepare a report of field trip.
∎ Conducted daily training session to reinforce sales process and product knowledge to increase gross profit.
∎ Monitor, evaluate or record training activities or program effectiveness.
∎ Offer specific training programs to help workers maintain or improve job skills
∎ Design and expand training and development programs based on the needs of the organization and the individual.
∎ Estimated costs of training operations and subsequently managed them in accordance with the budget to ensure maximum return on investments.
∎ Researched new and latest techniques for possible inclusion into existing training process.
∎ KPI based training. Post training impact analysis evaluation.
∎ Act as a liaison with clients and internal departments.
∎ Social Media Management
Additional Requirements:
∎ Age 21 to 30 years
∎ Both males and females are allowed to apply
∎ Should have Experience in banking sector Call Center
∎ Ability to explain (product/process/ideas) in a logical and simple manner with people management skills.
∎ Should have excellent Verbal and Written Communication Skills in English and Bengali.
∎ Demonstrate Acceptance of Different Views.
∎ Extremely patient in approach.
∎ Must be flexible in any shift.
∎ Good in email Communications.
∎ Should know the basics of MS-Excel.
Salary: Negotiable
Compensation & Other Benefits:
∎ As per the Company Policy
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 22 Jul 2022
Company Information:
∎ 26 Jun 2022
∎ Digicon Technologies Ltd.
∎ Address : 242 Tejgaon I/A, Gulshan Link Road, Dhaka.
∎ Web : http://www.digicontechnologies.com/
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 22nd Jul 2022
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