Job Description
Title: Call Centre Executive (Shifting Duty)
Company Name: Ambala Foundation
Vacancy: 10
Age: 18 to 30 years
Location: Dhaka (Shyamoli)
Salary: Tk. 10000 - 12000 (Monthly)
Experience:
∎ At least 1 year
Published: 14 Nov 2024
Education:
∎ HSC
∎ HSC/ Above
∎ HSC/ Above
Requirements:
Additional Requirements:
∎ Age 18 to 30 years
∎ Experience Requirements: At least 06 month
∎ Freshers are also encouraged to apply.
∎ Should have good communication skill at Bangla & English both verbal & written.
∎ Communicate with beneficiaries with informative manner, in professional voice and tone.
∎ Self-Motivated and able to work under pressure in a fast-paced working environment in a professional manner & forwarding incoming phone calls.
∎ Manage first-line contact and ensure huge number of calls from beneficiaries.
∎ Day to day planning and report management ability.
∎ Absenteeism without any notice & late is not allowed.
∎ Must be ready for shifting and roaster duty.
∎ Candidate living near or at Shyamoli will get preference.
∎ Communication and interpersonal skills.
∎ An eye for detail with analytical and strategic thinking.
∎ Drive and self-motivation with a flexible approach to work.
∎ The ability to work well under pressure with interpersonal and communication skills.
∎ Strong problem-solving and conflict resolution abilities.
∎ The applicant should be Smart, Energetic and Self-motivated with sound physical & mental health and must be well disciplined, should have dynamic & good personality.
∎ Good command in Microsoft office specially excel for daily reporting
∎ Experience Requirements: At least 06 month
∎ Freshers are also encouraged to apply.
∎ Should have good communication skill at Bangla & English both verbal & written.
∎ Communicate with beneficiaries with informative manner, in professional voice and tone.
∎ Self-Motivated and able to work under pressure in a fast-paced working environment in a professional manner & forwarding incoming phone calls.
∎ Manage first-line contact and ensure huge number of calls from beneficiaries.
∎ Day to day planning and report management ability.
∎ Absenteeism without any notice & late is not allowed.
∎ Must be ready for shifting and roaster duty.
∎ Candidate living near or at Shyamoli will get preference.
∎ Communication and interpersonal skills.
∎ An eye for detail with analytical and strategic thinking.
∎ Drive and self-motivation with a flexible approach to work.
∎ The ability to work well under pressure with interpersonal and communication skills.
∎ Strong problem-solving and conflict resolution abilities.
∎ The applicant should be Smart, Energetic and Self-motivated with sound physical & mental health and must be well disciplined, should have dynamic & good personality.
∎ Good command in Microsoft office specially excel for daily reporting
Responsibilities & Context:
∎ Ensuring customer satisfaction, providing appropriate solution and alternatives within the stipulated time and follow up to ensure resolution.
∎ Manage large number of incoming queries and handle customer’s inquiries via phone, email and social media.
∎ Greet callers enthusiastically and ascertain problems for communicating distinctly.
∎ Strong coordination with departments to assure excellent service quality.
∎ Prepare and Provide Daily/weekly/monthly service-related report.
∎ Respond promptly to customer inquiries; handle and resolve customer query/complaints.
∎ Obtain and evaluate all relevant information to handle product and service inquiries.
∎ Process orders, forms, applications and requests.
∎ Organize workflow to meet customer demand within time frames.
∎ Prepare and distribute customer activity reports.
∎ Act as a point of contact for beneficiary inquiries, concerns and feedback.
∎ Ensure high standards of call etiquette and customer service.
∎ Receiving customer complaints and inputting those in the system for necessary measures and providing them information about the resolution of the same.
∎ Need to work with ERP System.
∎ Any other tasks as assigned by management from time to times.
∎ Job Context: Ambala Foundation a non-profit and non-political organization, has been working in Bangladesh since 1994 with over one million people, their families and communities at the grass root to national level in the field of microfinance, human rights, governance, health, education, water and sanitation, income generation, environment, women and children development, cross cultural communication etc. To extend operation and achieve the organizational goal some energetic, positive and presentable multitasking personnel needed for Call Centre of Ambala Foundation who will receive queries from beneficiaries, reply on queries for solving problems over phone call as one stop service point.
∎ Employment Status: Contractual (Six month contract-Renewable regularly)
∎ Job Responsibilities:
∎ Ensuring customer satisfaction, providing appropriate solution and alternatives within the stipulated time and follow up to ensure resolution.
∎ Manage large number of incoming queries and handle customer’s inquiries via phone, email and social media.
∎ Greet callers enthusiastically and ascertain problems for communicating distinctly.
∎ Strong coordination with departments to assure excellent service quality.
∎ Prepare and Provide Daily/weekly/monthly service-related report.
∎ Respond promptly to customer inquiries; handle and resolve customer query/complaints.
∎ Obtain and evaluate all relevant information to handle product and service inquiries.
∎ Process orders, forms, applications and requests.
∎ Organize workflow to meet customer demand within time frames.
∎ Prepare and distribute customer activity reports.
∎ Act as a point of contact for beneficiary inquiries, concerns and feedback.
∎ Ensure high standards of call etiquette and customer service.
∎ Receiving customer complaints and inputting those in the system for necessary measures and providing them information about the resolution of the same.
∎ Need to work with ERP System.
∎ Any other tasks as assigned by management from time to times.
Skills & Expertise:
Employment Status: Contractual
Job Location: Dhaka (Shyamoli)
Company Information:
∎ Ambala Foundation
∎ House no- 62, Block-ka, Piciculture Housing Society, Shyamoli, Dhaka- 1207
∎ www.ambalafoundation.org
∎ Ambala Foundation, a non-profit and non-political voluntary organization, has been working in Bangladesh since 1994 with over one million people, their families and communities at the grass root to national level in the field of microfinance, human rights, governance, health, education, water and sanitation, income generation, environment, women and children development, cross cultural communication etc. Radio Bikrampur is a creative initiative of Ambala Foundation.
Address::
∎ House no- 62, Block-ka, Piciculture Housing Society, Shyamoli, Dhaka- 1207
∎ www.ambalafoundation.org
∎ Ambala Foundation, a non-profit and non-political voluntary organization, has been working in Bangladesh since 1994 with over one million people, their families and communities at the grass root to national level in the field of microfinance, human rights, governance, health, education, water and sanitation, income generation, environment, women and children development, cross cultural communication etc. Radio Bikrampur is a creative initiative of Ambala Foundation.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 30 Nov 2024
Category: Customer Support/Call Centre
