Junior Executive-Customer Support

Job Description

Title: Junior Executive-Customer Support

Company Name: Picasa Limited

Vacancy: 02

Age: 20 to 26 years

Location: Dhaka (Lalmatia)

Published: 19 Nov 2024

Education:
∎ Higher Secondary

Requirements:

Additional Requirements:
∎ Age 20 to 26 years

Responsibilities & Context:
∎ Respond to upload and download files using FTP, DropBox, Wetransfer, GDrive, etc.
∎ Respond to customer inquiries via email, Skype, chat, and other communication channels in a professional and timely manner.
∎ Identify customer needs and provide accurate information, solutions, or alternatives.
∎ Resolve customer complaints effectively, escalating complex issues to senior support staff or relevant departments when necessary.
∎ Collaborate with other teams (e.g., sales, technical support) to address customer concerns efficiently.
∎ Provide feedback to the management team regarding recurring issues or areas of improvement in the customer service process.
∎ Ensure adherence to company policies and procedures while delivering exceptional service.
∎ Respond to upload and download files using FTP, DropBox, Wetransfer, GDrive, etc.
∎ Respond to customer inquiries via email, Skype, chat, and other communication channels in a professional and timely manner.
∎ Identify customer needs and provide accurate information, solutions, or alternatives.
∎ Resolve customer complaints effectively, escalating complex issues to senior support staff or relevant departments when necessary.
∎ Collaborate with other teams (e.g., sales, technical support) to address customer concerns efficiently.
∎ Provide feedback to the management team regarding recurring issues or areas of improvement in the customer service process.
∎ Ensure adherence to company policies and procedures while delivering exceptional service.

Skills & Expertise:

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (Lalmatia)

Company Information:
∎ Picasa Limited
∎ 3/3, Block-E, Lalmatia, Mohammadpur, Dhaka
∎ Graphic Design

Address::
∎ 3/3, Block-E, Lalmatia, Mohammadpur, Dhaka
∎ Graphic Design

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 29 Nov 2024

Category: Customer Support/Call Centre