Job Description
Title: Junior officer (Customer Relationship Management)
Company Name: Astha Life Insurance Company Limited
Vacancy: 1
Age: 25 to 30 years
Location: Dhaka (Mohakhali)
Salary: Negotiable
Experience:
∎ At least 2 years
∎ The applicants should have experience in the following business area(s):Insurance, Call Center
Published: 14 Nov 2024
Education:
∎ Bachelor of Business Administration (BBA) in Marketing, Master of Business Administration (MBA) in Marketing
Requirements:
Additional Requirements:
∎ Age 25 to 30 years
∎ Strong interpersonal communication skills.
∎ Proficient in MS Office (Word, Excel, etc).
∎ Multi-tasker (Able to talk and write at the same time).
∎ Ability to handle Front Office/ Reception.
∎ Ability to work under pressure.
∎ Strong interpersonal communication skills.
∎ Proficient in MS Office (Word, Excel, etc).
∎ Multi-tasker (Able to talk and write at the same time).
∎ Ability to handle Front Office/ Reception.
∎ Ability to work under pressure.
Responsibilities & Context:
∎ Handle customer queries and provide feedback to customers in allocated time period.
∎ Making Outbound calls for Policy Retention issues and distribute call updates properly.
∎ Explain products and services and answer questions from customers.
∎ Solve & achieve the given Outbound Call Target.
∎ Deferred & renewal Premium collection process sharing to Customers and all effective engagement of producers.
∎ New products line & Value-Added Services sharing to Customers.
∎ Manage Front Office/ Reception and take every step to promote company image/ brand value.
∎ Every initiative should be taken to increase business retention and to make customers Company/Brand oriented.
∎ Any other responsibility assigned by Management.
∎ Handle customer queries and provide feedback to customers in allocated time period.
∎ Making Outbound calls for Policy Retention issues and distribute call updates properly.
∎ Explain products and services and answer questions from customers.
∎ Solve & achieve the given Outbound Call Target.
∎ Deferred & renewal Premium collection process sharing to Customers and all effective engagement of producers.
∎ New products line & Value-Added Services sharing to Customers.
∎ Manage Front Office/ Reception and take every step to promote company image/ brand value.
∎ Every initiative should be taken to increase business retention and to make customers Company/Brand oriented.
∎ Any other responsibility assigned by Management.
Compensation & Other Benefits:
∎ Two Festival Bonus and One Noboborsho Bonus.
∎ Provident Fund.
∎ Group Insurance Coverage.
∎ Subsidized Lunch Facilities.
∎ Two days weekly holiday.
∎ Two Festival Bonus and One Noboborsho Bonus.
∎ Provident Fund.
∎ Group Insurance Coverage.
∎ Subsidized Lunch Facilities.
∎ Two days weekly holiday.
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Mohakhali)
Company Information:
∎ Astha Life Insurance Company Limited
∎ SKS Tower, Level-12, Mohakhali
∎ (Army Welfare Trust)
Address::
∎ SKS Tower, Level-12, Mohakhali
∎ (Army Welfare Trust)
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 14 Dec 2024
Category: Customer Support/Call Centre
