Job Description
Title: Technical Support Engineer
Company Name: Avian BPO & IT
Vacancy: 1
Age: at least 25 years
Location: Dhaka
Salary: Tk. 20000 - 22000 (Monthly)
Experience:
∎ At least 2 years
∎ The applicants should have experience in the following business area(s):Software Company, IT Enabled Service, BPO/ Data Entry Firm, Call Center, Artificial Intelligence (AI) Startup, Business-to-Business (B2B) Software and Services Startup
Published: 14 Mar 2024
Education:
∎ Bachelor in Engineering (BEngg) in Computer Science & Engineering, Bachelor of Science (BSc) in Computer Science & Engineering, Bachelor of Science (BSc) in Computer Science, Bachelor of Science (BSc) in Computer Engineering, Bachelor of Science (BSc) in Computer Applications
Requirements:
Additional Requirements:
∎ Age at least 25 years
Responsibilities & Context:
∎ Respond to customer inquiries and provide technical support via email, ensuring timely and accurate resolutions.
∎ Assist customers in maximizing their product usage by offering guidance and troubleshooting assistance.
∎ Create and maintain comprehensive technical support documentation to assist customers in self-service problem resolution.
∎ Collaborate with cross-functional teams to escalate and resolve complex technical issues.
∎ Keep abreast of product updates and enhancements to provide accurate information to customers.
∎ Continuously strive to improve customer satisfaction by delivering exceptional service.
∎ We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing prompt and efficient technical assistance to our customers. Your role will involve replying to customer inquiries via email, offering guidance on product usage, and creating technical support documentation for our website. We seek a candidate with excellent English writing skills, a minimum typing speed of 50 words per minute, and a Bachelor's degree in Computer Science or equivalent.Job Responsibilities
∎ Respond to customer inquiries and provide technical support via email, ensuring timely and accurate resolutions.
∎ Assist customers in maximizing their product usage by offering guidance and troubleshooting assistance.
∎ Create and maintain comprehensive technical support documentation to assist customers in self-service problem resolution.
∎ Collaborate with cross-functional teams to escalate and resolve complex technical issues.
∎ Keep abreast of product updates and enhancements to provide accurate information to customers.
∎ Continuously strive to improve customer satisfaction by delivering exceptional service.
∎
∎
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Male
Job Location: Dhaka
Company Information:
∎ Avian BPO & IT
∎ Office 1: Level 5, Gazi Bhavan, Boundary road
Mirpur 10, Dhaka, Bangladesh
Office 2: Level 3, Ventura Iconia
Road: 11, Banani, Dhaka
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∎ https://avianbpo.com/
Address::
∎ Office 1: Level 5, Gazi Bhavan, Boundary road
Mirpur 10, Dhaka, Bangladesh
Office 2: Level 3, Ventura Iconia
Road: 11, Banani, Dhaka
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∎ https://avianbpo.com/
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 12 Apr 2024
Category: IT/Telecommunication
