Technical Support Associate
Job Description
Title: Technical Support Associate
Company Name: Soppiya Innovation Limited
Vacancy: 1
Age: At least 22 years
Job Location: Dhaka (Motijheel)
Salary: Tk. 20000 - 35000 (Monthly)
Experience:
- At most 1 year
- The applicants should have experience in the following business area(s): Business-to-Business (B2B) Software and Services Startup
- Freshers are also encouraged to apply.
Published: 2025-09-23
Application Deadline: 2025-10-23
Education:
- Bachelor of Science (BSc) in Computer Science & Engineering
Requirements:
- At most 1 year
- The applicants should have experience in the following business area(s): Business-to-Business (B2B) Software and Services Startup
- Freshers are also encouraged to apply.
Skills Required:
Additional Requirements:
- Age At least 22 years
Strong problem-solving and analytical skills with a customer-first mindset.
Excellent verbal and written communication in Bangla and English.
Familiarity with SaaS platforms, eCommerce systems, or Shopify is a plus.
Ability to multitask, stay organized, and work effectively under pressure.
Responsibilities & Context:
Client Communication & Support
Act as the first point of contact for clients via calls, chat, WhatsApp, Messenger, and email.
Troubleshoot and resolve issues related to Soppiya stores, themes, and integrations.
Assist clients in customizing storefronts using Liquid, HTML, CSS, and JavaScript.
Escalate complex technical issues to the development team when required.
Client Success & Guidance
Guide clients in using Soppiya’s SaaS tools effectively to run and scale their businesses.
Provide product demos, onboarding support, and training sessions for new clients.
Collect and share client feedback with the product and operations teams.
Maintain a professional, empathetic, and solution-focused approach in all client communications.
Documentation & Feedback
Maintain detailed logs of client issues and solutions in CRM/helpdesk systems.
Create and update client support resources such as FAQs, help guides, and tutorials.
Collect client feedback and share insights with product and engineering teams to improve features.
Job Other Benifits:
- Performance bonus,Over time allowance,Mobile bill
- Lunch Facilities: Full Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
A clear career path to advance into Technical Support Specialist, Client Success Specialist, or Product Consultant roles.
Performance bonuses and recognition for high performers.
Friendly, collaborative, and growth-focused work culture.
Hybrid work flexibility.
Paid leave and festival bonuses
Exposure to real-world SaaS, eCommerce, and client success challenges.
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: IT & Telecommunication
Interested By University
| University | Percentage (%) |
|---|---|
| Daffodil International University (DIU) | 8.67% |
| Green University of Bangladesh | 4.98% |
| American International University Bangladesh (AIUB) | 4.33% |
| North South University | 3.21% |
| East West University | 3.05% |
| Jahangirnagar University | 2.89% |
| BRAC University | 2.73% |
| Southeast University | 2.25% |
| Bangladesh University of Business and Technology | 2.09% |
| Northern University Bangladesh | 2.09% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 87.80% |
| 31-35 | 8.99% |
| 36-40 | 1.28% |
| 40+ | 0.64% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 14.81% |
| 20K-30K | 50.56% |
| 30K-40K | 32.05% |
| 40K-50K | 1.61% |
| 50K+ | 0.97% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 39.00% |
| 0.1 - 1 years | 16.53% |
| 1.1 - 3 years | 22.63% |
| 3.1 - 5 years | 10.11% |
| 5+ years | 11.72% |
