Support Executive - Technical Support

Job Description

Title: Support Executive - Technical Support

Company Name: Chilly POS

Vacancy: 2

Age: 20 to 40 years

Job Location: Dhaka

Salary: Tk. 14000 - 18000 (Monthly)

Experience:

• At least 1 year

• At least 1 year

• Age 20 to 40 years
• Only Male

• 0–1 year of experience in Technical Support, Customer Support, IT Support, or a related field.

• Freshers with good technical knowledge and communication skills are encouraged to apply.

• Basic understanding of software, troubleshooting, and computer operations.

• Good communication and customer-handling skills.

• Willingness to visit customer locations around Dhaka when required.

• Ability to work independently and as part of a team.

Are you a tech-savvy and customer-focused individual who enjoys troubleshooting and helping people?

ChillyPOS, a modern Point-of-Sale (POS) software for restaurants and retail businesses in Bangladesh, is looking for a motivated Technical Support Executive to join our growing team.

Key Responsibilities

• Provide online technical support to ChillyPOS customers through phone, chat, and other communication channels.

• Troubleshoot software-related issues and assist customers with basic configuration.

• Install and set up basic POS hardware, including thermal/receipt printers and related devices.

• Troubleshoot basic printer, connectivity, and printing-related issues.

• Visit customer locations around Dhaka when required to provide on-site technical support.

• Guide customers on the proper use of ChillyPOS software and hardware.

• Coordinate with the technical team for issues requiring further investigation.

• Follow up with customers to ensure reported issues are properly resolved.

• Mobile bill
• Festival Bonus: 2

• Performance & Target Bonuses

• Profit Sharing Opportunities

• Yearly Salary Review

• Travel Allowance

• Mobile bill