Excecutivec, Customer Service

Job Description

Title: Excecutivec, Customer Service

Company Name: Ekhone.com

Vacancy: 15

Age: 18 to 26 years

Job Location: Dhaka (Jigatola)

Salary: Tk. 10000 - 12000 (Monthly)

Experience:

• At most 1 year
• The applicants should have experience in the following business area(s): Call Center, E-commerce, Telecommunication

• HSC
• Bachelor/Honors

• At most 1 year
• The applicants should have experience in the following business area(s): Call Center, E-commerce, Telecommunication

• Age 18 to 26 years

Additional Qualifications:

• Both males and females are allowed to apply.

• Proven experience role within a call center or customer support environment.

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities.

• Familiarity with call center software and customer management systems.

• Ability to work well under pressure and meet performance targets.

• Demonstrated commitment to delivering exceptional customer service.

• Leadership qualities including team building and motivation.

About Us: Ekhone.com is an e-commerce platform focused on providing customers with a convenient online shopping experience through a diverse range of products and customer-oriented services. We are looking for motivated, customer-focused, and responsible individuals to join our Customer Support / Call Center team.

Job Responsibilities:

• Customer Interaction and Answering Inquiries.

• Problem Solving.

• Develop and implement customer service policies and procedures.

• Monitor and assess team performance, providing feedback and coaching as necessary.

• Quality Assurance and Upselling or Cross-Selling.

• Product Knowledge and adherence to scripts.

• Collaborate with other departments to optimize customer support processes.

• Maintain accurate records of customer interactions and transactions.

• Ensure adherence to company standards and guidelines.

• Contribute to the development of training programs for new hires.

• Team Collaboration and Continued Learning.

• Meeting Attendance and Punctuality

• Mobile bill,Profit share,Performance bonus
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2

Compensation & Other Benefits

·       Monthly KPI-based bonus based on individual performance.

·       Competitive salary with performance-based incentives.

·       Comprehensive healthcare and employee wellness benefits, as per company policy.

·       Professional development, training, and career growth opportunities.

·       Collaborative, supportive, and inclusive workplace environment.

·       Snacks provided once per shift.

·       Two festival bonuses annually, as per company policy.

·       Salary review in accordance with company policy and performance evaluation.