Protection Team Leader - Case Management

Job Description

Title: Protection Team Leader - Case Management

Company Name: Danish Refugee Council

Vacancy: --

Age: Na

Job Location: Cox`s Bazar

Salary: --

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): NGO

• Preferably a university degree in Social Sciences, Anthropology, Sociology, International Relations, Psychology, or related fields.

• At least 3 years
• The applicants should have experience in the following business area(s): NGO

SKILLS AND EXPERIENCES

• Previous experience working with vulnerable communities or refugees in a similar context; at least 3 years experience in Case Management and 1 year management experience in protection project.

• At least one year of experience in case management or related protection work.

• Experience of working with non-governmental organization, UN, or local organization, preferably in a leadership role.

• Good communication skills in Chittagonian and Rohingya.

• Ability to communicate in verbal and written English, including drafting reports in English.

• Willingness and ability to work in field environment, including in all weather conditions.

• Good organizational skills and capacity to work independently and as part of a dynamic team.

LANGUAGES

• English (Fluent)

• Bangla (Fluent)

• Chittagonian and Rohingya

ALL EMPLOYEES ARE EXPECTED TO DEMONSTRATE DRC FIVE CORE COMPETENCIES

• Striving for excellence: You focus on reaching results while ensuring an efficient process.

• Collaborating: You involve relevant parties and encourage feedback.

• Taking the lead: You take ownership and initiative while aiming for innovation.

• Communicating: You listen and speak effectively and honestly.

• Demonstrating integrity: You act in line with DRC’s vision and values.

The Danish Refugee Council (DRC), one of the world’s leading NGOs, with a focus on responding to displacement, have been registered in Bangladesh since 2013. In 2017, in response to the Rohingya influx, DRC launched an integrated program of support to the government in site management, shelter/NFI and protection. In 2018, DRC started implementing aid projects in support of the host communities most affected by the influx of refugees. As a key part of this, DRC opened an area office in Cox’s Bazar, and a country office in Dhaka.
POSITION PROFILE: The Protection Team Leader - Case Management’s primary function is to ensure quality implementation of general protection case management, in synergy with the overall DRC protection programme in Bangladesh under the supervision of Project/Protection Manager. He/She is responsible for supervising a team of Caseworkers/Officers/Assistants to carry out case management activities across project targeted locations. Together with the Project/Protection Manager, the selected candidate will also provide technical guidance and training for Caseworkers/Officers/Assistants.
The Protection Team Leader - Case Management is responsible to develop/strengthen relationships with agencies, governance structures, and across DRC’s programme, at the field level, in close collaboration with the Project/Protection Manager and caseworkers. The Protection Team Leader – Case Management, is responsible for ensuring that the work of the team is compliant with donors and internal DRC reporting and accountability policy and procedures.
POSITION DETAILS

• Type of contract: National

• Employment Band: G

• Start date: As soon as possible

DUTIES & RESPONSIBILITIES:
Project Development, Implementation and Reporting

• Train and support caseworkers and protection volunteers to identify and assist affected individual.

• Support caseworkers in assessing individual protection needs, developing and implementing a case plan, and follow-up, guided by DRC’s case management SOPs.

• Provide referrals for services to humanitarian or other actors as per the referral pathway or best practices.

• Ensure proper documentation and secure storage of any protection data collected (hard and soft copies).

• Work with supervisor to create weekly work-plans and prioritization of tasks, including through weekly case management meetings, including responsibility for the work of the caseworkers.

• Ensure targets are met under the approved work plans and all trackers are regularly updated.

• Prepare all necessary financial and logistical documentation for the team’s work, in line with DRC procedures.

• Complete biweekly/monthly reporting on activities.

• Foster and maintain excellent working relationships with all stakeholders and participate in daily coordination with humanitarian and all other local and international actors.

• Liaise closely with protection actors in the field and other humanitarian partners to ensure an understanding of the overall issues and effective collaboration amongst partners; an understanding that shall be used to guide weekly work plans.

• Work closely with other DRC staff, particularly protection monitoring, CBP, GBV, and CP, to ensure synergy across programmes and to mainstream protection across DRC’s interventions.

Coordination and Representation

• Coordinate and follow up with Protection service providers in the field and act as a protection focal in an assigned camp.

• Coordinate with site management and other service providers to facilitate referrals in accordance with the referral pathway.

• Represent DRC in any relevant field based thematic meetings with stakeholders and otherwise as needed.

Support Management Team to

• Follow up all DRC / DDG Procedures for Security, Finance, Logistics, HR and Administration.

• Uphold DRC’s international code of conduct.

• Any other tasks as may be assigned from time to time.

Safety

• Comply with all global and location-specific safety rules, policies, and procedures. Report safety incidents, near- misses and other relevant information to the safety team as shall be briefed during onboarding. Failure to adhere to these is a disciplinary offence while it may also leave the position holder, their colleagues and DRC Bangladesh, at risk.

• Additional responsibilities include ensuring team members’ safety while they perform duties on behalf of the organization. As a manager, position holder needs to be proactive, take highest level of precautions at their disposal for safety and seek support from the safety team or even senior management team if deemed necessary.

• Two Bonuses (paid at pro-rata basis with monthly salary)

• Relocation Allowance

• Mobile Allowance

• Leave Encashment

• Group Life Insurance including Family

• Dental and Optical Benefits

• Gratuity

• Excellent Working Environment and Opportunity of Growth

• Various Learning and Development Platforms