Support Engineer (Remote)

Job Description

Title: Support Engineer (Remote)

Company Name: weDevs

Vacancy: 05

Job Location: Dhaka (Mirpur)

Employment Status: Full-time

Educational Requirements:
∎ It doesn't matter where you went to college or what your CGPA was as long as you are smart, passionate, ready to work hard and have fun.

Experience Requirements:
∎ 1 to 3 year(s)

Job Responsibilities:
∎ Providing Support via Helpscout support tickets/ live chat for both of our free & paid products.
∎ Troubleshooting, Investigating and creating detailed bug reports.
∎ Taking ownership of technical issues and working with our Engineering team to resolve more advanced issues when necessary.
∎ Support Engineer needs to provide pre-sales support and they need to convince the customer to purchase.
∎ Resolving escalated customer complaints.
∎ Working Hours: 9PM - 5AM
∎ Working Days: Weekly 6 days.(Have to attend 1 day at the office, other 5 days remote)

Additional Requirements:
∎ Age 18 to 40 years
∎ Knowledge in WordPress is a MUST
∎ Knowledge in PHP is a MUST.
∎ CS and IT Graduates will be more preferred.
∎ IELTS or TOEFL will add extra values.
∎ Excellent English and IT knowledge will get the most priority.
∎ Have to be a team player.

Salary: Tk. 18000 - 35000 (Monthly)

Compensation & Other Benefits:
∎ Provident fund.
∎ Gratuity.
∎ Medical Fund.
∎ Having Corporate deals with multiple Hospitals.
∎ Performance bonus.
∎ Increment: Yearly.
∎ Festival Bonus: 2 (Yearly)
∎ Annual tour.
∎ Team Outing.
∎ Marriage Bonus and Marriage Leave.
∎ Paternity and Maternity Leave.
∎ Yearly Family Tour.
∎ Knowledge Sharing Session.
∎ Leave Encashment Facilities.
∎ Work with a vibrant team and amazing products.
∎ Table Tennis(Ping Pong)
∎ Training and learning materials to improve skills.

Application Deadline: 12 Mar 2021

Company Information:
∎ 12 Feb 2021
∎ weDevs
∎ Address : Level#03, House#1005 & 1007, Road#09, Avenue#11, Mirpur DOHS, Dhaka-1216
∎ Web : www.wedevs.com
∎ Business : weDevs is a software development company with a primary focus on designing and developing WordPress plugins. weDevs has over 90K+ customers in more than over 160 countries around the world and is committed to developing world-class products that ensure the best user experience and top quality. Currently, we are a family of 90+ members with a dream of making WordPress better for everyone.

Category: IT/Telecommunication