Support Engineer – HRIS (Technical & Functional)

Job Description

Title: Support Engineer – HRIS (Technical & Functional)

Company Name: Enterprise technology solutions company

Vacancy: 1

Age: Na

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• At least 4 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Group of Companies

• Bachelor in Engineering (BEngg) in Computer Science

• At least 4 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Group of Companies

We are looking for a Support Engineer with strong technical capability and HRIS understanding. The ideal candidate must have hands-on experience with SQL, debugging, system logic, and HR workflows. You will support HR teams by resolving HRIS issues, analyzing system behavior, and ensuring smooth day-to-day operations.

Key Responsibilities
Issue Diagnosis & Resolution
Troubleshoot HRIS issues related to attendance, leave policies, payroll formulas, workflows, and user access.
Use SQL queries and logs to identify root causes behind system behavior.
Provide timely and accurate solutions to minimize downtime.

Customer Support & Communication
Work closely with HR, payroll, and admin teams to understand issues and provide updates.
Ensure SLA compliance and deliver excellent customer service.
Document cases, solutions, and investigative steps.

Technical Investigation & Debugging
Analyze application logs, API responses, and system error messages.
Validate workflows, automation rules, and data accuracy.
Assist in testing patches, fixes, and enhancements.

System Configuration Support
Support minor configuration updates such as rule changes, workflow adjustments, and permission corrections.
Test configurations and ensure correct system behavior.

Collaboration With Development & Product Teams
Escalate deep technical issues and follow through until closure.
Provide insights for product enhancement and system improvements.
Participate in testing cycles before releases.

Required Skills & Experience
Technical Skills (Mandatory)
Strong SQL skills (queries, joins, debugging, data validation).
Experience analyzing logs and identifying root causes.
Familiarity with APIs, JSON/XML, and integration concepts.
Ability to understand system logic, workflows, and calculation rules.
Experience supporting HRIS or enterprise software is essential.
Exposure to development languages (Java, .NET, PHP, JavaScript) is an advantage.
Knowledge of databases (MS SQL, MySQL, PostgreSQL).

HR Domain Knowledge
Understanding of leave, attendance, payroll components, overtime, shifts, rosters, appraisal cycles, and employee lifecycle.
Ability to interpret HR policies and convert them into structured system logic.

Soft Skills
Strong communication and troubleshooting ability.
Customer-focused mindset with the ability to handle multiple tickets.
Proactive, analytical, and solution-oriented approach.