Sr. Executive (Service Delivery), Technical
Job Description
Title: Sr. Executive (Service Delivery), Technical
Company Name: Link3 Technologies Limited
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ B.Sc. in Engineering or equivalent
Experience Requirements:
∎ 1 to 3 year(s)
∎ The applicants should have experience in the following business area(s):
ISP
Job Responsibilities:
∎ Enforce Contract/ SLA for competent delivery of services to the customers.
∎ Understand the customer pain-points and take necessary measure for customer retention.
∎ Act as central coordinator for both internal and external customers.
∎ Actively monitor, analyze, and escalate the service-related issues to maintain standard MTTR and continuous improvement.
∎ Measure Network Performance and KPI of technical teams and report to the management.
∎ Conduct weekly performance survey for customers’ service experience remediation any issues.
∎ Act as technical Key Account Manager (KAM) for priority customers and manage their queries and requirements with utmost importance.
Additional Requirements:
∎ Age at most 32 years
Salary: Negotiable
Compensation & Other Benefits:
∎ T/A, Mobile bill, Provident fund, Weekly 2 holidays
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 2 Jul 2022
Company Information:
∎ 21 Jun 2022
∎ Link3 Technologies Limited
∎ Address : Police Plaza Concord,Tower-1(13th floor) 144,Gulshan Avenue,Gulshan Dhaka 1212, Bangladesh.
∎ Web : www.link3.net
∎ Business : Link3 Technologies Limited, country`s leading IT Solution Provider
Category: IT/Telecommunication
:
Source: bdjobs.com
Deadline Expired on 2nd Jul 2022
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