Job Description
Title: Sr. Executive / Executive - IT
Company Name: Genex Infosys PLC.
Vacancy: 3
Location: Dhaka
Salary: Tk. 25000 - 30000 (Monthly)
Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):Software Company, IT Enabled Service, BPO/ Data Entry Firm, Call Center
Published: 18 May 2025
Education:
∎ Bachelor/Honors
∎ Bachelor’s degree in IT related field.
Requirements:
Additional Requirements:
∎ Minimum 2/3 years of experience in IT Support or a related Technology role.
∎ Excellent technical knowledge of pcs and desktop hardware.
∎ Working technical knowledge of current protocols, operating systems and standards.
∎ Ability to operate tools, components and peripheral accessories.
∎ Software and Hardware Troubleshooting.
∎ Routers, switches and firewall experience.
∎ Working knowledge of SMS, AD, Exchange and remote control tools.
∎ Ability to work under pressure and meet tight deadlines.
∎ Required Skills
Responsibilities & Context:
∎ Provide first-level Support for Applications, Hardware Testing & Troubleshooting.
∎ Troubleshoot Mail & Network issues, including LAN and WLAN, for users.
∎ Assist in resolving Virus & Antivirus Issues, Operating System & Internet Troubleshooting.
∎ Deliver reinstallation services for users with persistent problems.
∎ Offer solutions to users for MFE-related issues.
∎ Identify, escalate, and follow up on second-level issues with different units/vendors.
∎ Collaborate with vendor support contacts to resolve technical issues within the desktop environment.
∎ Manage queries following departmental procedures for fault resolution.
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ Genex Infosys PLC.
∎ Nitol Niloy Tower (Level 6-12), Nikunja C/A, Airport Road, Dhaka-1229
∎ genexinfosys.com
∎ Leading IT company trusted by global brands
Address::
∎ Nitol Niloy Tower (Level 6-12), Nikunja C/A, Airport Road, Dhaka-1229
∎ genexinfosys.com
∎ Leading IT company trusted by global brands
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 26 May 2025
Category: IT/Telecommunication
