Sr. Executive - Customer Relation Officer (Female)

Job Description

Title: Sr. Executive - Customer Relation Officer (Female)

Company Name: Vella Laser Care Center

Vacancy: 1

Age: 22 to 32 years

Job Location: Dhaka (Dhanmondi 27)

Salary: Negotiable

Experience:

• 2 to 3 years
• The applicants should have experience in the following business area(s): Hospital, Call Center, Clinic, Beauty Parlor/Saloon/Spa

• Bachelor/Honors

• 2 to 3 years
• The applicants should have experience in the following business area(s): Hospital, Call Center, Clinic, Beauty Parlor/Saloon/Spa

• Age 22 to 32 years
• Only Female

• Training/Trade Course: BPO, Telemarketing, Call Center, Sales Representative, Front desk etc.

• Prior experience in a front desk, call center, or hospitality role (preferably in healthcare, wellness, or beauty).

• Maintain communication with clients, suppliers, and stakeholders.

• Receive and greet clients warmly at the front desk

• Explain treatment details, packages, and offers

• Maintain appointment schedules and payment records

• Ensure smooth coordination between departments.

• Communicate with the potential clients/customers over phones and other digital means.

• Appear in the FB Live for marketing of the company’s services and products.

• Help solving customer problems or complaints effectively.

• Guide customers in understanding features, pricing, and processes.

• Maintain detailed records of customer interactions.

• Document issues and solutions for future reference.

• Follow up with customers to ensure satisfaction.

• Assist in achieving sales targets through excellent service

• Represent the company positively at all times.

• Mobile bill,Performance bonus,Over time allowance
• Salary Review: Yearly
• Festival Bonus: 2