Software Support Executive

Job Description

Title: Software Support Executive

Company Name: MediaSoft Data Systems Ltd.

Vacancy: 04

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Commerce (BCom) in Accounting & Information System, Bachelor of Science (BSc)

Experience Requirements:
∎ At least 2 year(s)
∎ The applicants should have experience in the following area(s): Customer Support, Hardware Engineer, IT System Management, MIS, Network Engineer/ Network Administrator, Software Implementation
∎ The applicants should have experience in the following business area(s): Computer Hardware/Network Companies, IT Enabled Service, Software Company

Job Context:
∎ The candidate should be responsible for providing high-quality application support to end business clients. Should have a good grasp of new software solutions and products.
∎ Good Communication. Coordinate with internal team for Issue Resolving, Identify Bugs and assignment to internal team & coordination with customer for the same.

Job Responsibilities:
∎ Provide software support and training on calls
∎ Should be able to respond to the customer in an excellent professional manner.
∎ Must have the ability to resolve software users' issues effectively
∎ Build and promote strong and long-lasting relationships with clients
∎ Attend calls and provide a solution

Additional Requirements:
∎ Age 25 to 30 years
∎ Both males and females are allowed to apply
∎ 2+ years of experience. IT educational background of CSE
∎ Clear communicator of Bangla and English language
∎ Has to passion for solving customers issues, not leaving anything open, and one who enjoys customers appreciation
∎ A thirst for knowledge and growth in any circumstances

Salary: Negotiable

Compensation & Other Benefits:
∎ T/A, Mobile bill
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 1 Sep 2022

Company Information:
∎ 2 Aug 2022
∎ MediaSoft Data Systems Ltd.
∎ Address : BDBL Bhaban (5th Floor),12 Karwan Bazar-Dhaka-1215
∎ Web : www.mediasoftbd.com

Category: IT/Telecommunication

: Those who have less than 2 years of experience need not apply. Only attachments are allowed. Please do not paste your CV into the email body. CV on the email body is the first to be declined.