Software Support Executive

Job Description

Title: Software Support Executive

Company Name: MediaSoft Data Systems Ltd.

Vacancy: 04

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Science (BSc) in Computer Science Engineering, Bachelor of Science (BSc) in Information Systems, Bachelor of Science (BSc) in Software Engineering
∎ Skills Required: Computer Hardware and Networking, SQL Server

Experience Requirements:
∎ 2 to 4 year(s)
∎ The applicants should have experience in the following area(s): Customer Support, Hardware Engineer, IT System Management, MIS, Network Engineer/ Network Administrator, Software Implementation
∎ The applicants should have experience in the following business area(s): IT Enabled Service, Software Company
∎ Freshers are also encouraged to apply.

Job Context:
∎ The candidate should be responsible for providing high-quality software support to end business clients. Should have a good grasp of new software solutions and products.
∎ Good Communication. Coordinate with internal team for Issue Resolving, Identify Bugs and assignments to the internal team & coordinate with customer for the same.

Job Responsibilities:
∎ Provide software support and training on calls
∎ Should be able to respond to the customer in an excellent professional manner.
∎ Must have the ability to resolve software users' issues effectively
∎ Build and promote strong and long-lasting relationships with clients
∎ Attend calls and provide a solution

Additional Requirements:
∎ Age 25 to 30 years
∎ Both males and females are allowed to apply
∎ 2+ years of experience. IT educational background of CSE
∎ Clear communicator of Bangla and English language
∎ Has to passion for solving customers issues, not leaving anything open, and one who enjoys customers appreciation
∎ A thirst for knowledge and growth in any circumstances
∎ Person with disability are encouraged to apply

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill, Tour allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 3 Feb 2023

Company Information:
∎ 4 Jan 2023
∎ MediaSoft Data Systems Ltd.
∎ Address : BDBL Bhaban (5th Floor),12 Karwan Bazar-Dhaka-1215
∎ Web : www.mediasoftbd.com

Category: IT/Telecommunication

: Candidates having 2 years experience are requested to apply