Software Support Engineer

Job Description

Title: Software Support Engineer

Company Name: mPower Social Enterprises Ltd.

Vacancy: 01

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ B.Sc in Computer Science & Engineering from a reputed university.

Experience Requirements:
∎ 1 to 2 year(s)

Job Context:
∎ We are looking for a highly motivated self-starter with excellent communication skills, and the ability to successfully interact with team members and project managers daily.
∎ Duty Station: Community Based Health Care (CBHC) Office in Dhaka with occasional field visits outside Dhaka as per project need.

Job Responsibilities:
∎ Application requirement gathering from CBHC for technical input.
∎ Acts as Focal Person for Technical coordination and communication among CBHC, DGHS MIS and mPower.
∎ Provide support as the Master trainer during training and orientation sessions at CBHC, Dhaka.
∎ Provide call center support to Upazilla focal' s to help manage technical issues.
∎ Provide 1st layer technical support for issue management and troubleshooting.
∎ Server and database monitoring for PRIMA application.
∎ Proficient with Linux server administration.
∎ Apache, Nginx, and Tomcat web server administration.
∎ Deployment of proprietary software on staging and production servers.
∎ Maintain data backup operation of on and off-site locations.
∎ Configure and administer load balancers.
∎ Database's maintenance, backup, restore, and performance monitoring.
∎ Configure and maintain PostgreSQL, mysql, couchdb database with replication.
∎ Monitoring system performance and troubleshooting issues.
∎ Maintain Coordination with Technical, Project and Domain Team of mPower for successful delivery of tasks.
∎ Escalate issues for 2nd and 3rd layer of technical support to mPower core technical team and get the response within 24 hours with details.
∎ Continuously follow-up of the previously unsolved issues and report every 48 hour interval till the issues are resolved.
∎ As per requirement of CBHC conduct field visits.
∎ Escalation, coordination, resource gathering and follow up on API integration progress with the core development team with the existing/new systems of MIS-DGHS and if needed other systems.
∎ Escalation, coordination, resource gathering and follow Up on upgradation of the application and ensuring all the requirements from Google Playstore met for regular update deployment.
∎ Any other responsibilities assigned by mPower to assist CBHC.

Additional Requirements:
∎ Minimum 1-2 years of relevant experience.
∎ Excellent communication skills to transfer technical knowledge to GoB partner organizations.
∎ Maintaining liaison with GoB officers.
∎ Excellent writing skill to ensure precise and proper communication.
∎ Methodological and detailed oriented to manage day and follow-up on day-to-day activities.
∎ Prior experience in health sector will be an added qualification but not a pre-requisite.

Salary:
∎ Competitive salary package.

Compensation & Other Benefits:
∎ Income tax paid by the company.
∎ Two festival bonuses.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 17 Jul 2021

Company Information:
∎ 11 Jul 2021
∎ mPower Social Enterprises Ltd.
∎ Business : About mPower: mPower Social Enterprises was founded by graduate students of Harvard University and MIT in 2008. Currently based in Dhaka (Bangladesh), mPower has partnered with more than 30 of the world`s leading development organizations across 8 countries to amplify the impact of development programs through innovative use of ICTs. Our partners/ funders include BRAC, Save the Children, CARE International, Oxfam, Winrock International, The Asia Foundation, Grameen, World Bank, UNDP, UNICEF, WHO, DFID, USAID, Population Council, Harvard and Johns Hopkins University. mPower has won a number of competitive innovation awards both at international and national levels, including USAID Global Development Award, Gates Innovation Challenge, Grand Challenges Canada etc.
Vision: A world where everyone has access to quality services
Mission: We partner with development organizations to amplify the impact and outreach of their interventions by leveraging the power of information and communication technologies
mPower`s Services:
We help implementers harness the power of innovative design, information technologies, and market forces to ensure delivery of quality services to the underserved
We design and build solutions that allow implementing organizations,
to provide more timely and higher quality services using frontline workforces
to collect field data for better decision-making, organizational learning and monitoring
to develop capacity of community members so as to positively influence choices and behavior
to empower community members to report abnormalities and hold service providers accountable
to take market-driven approaches to service delivery rather than subsidy-driven in order to ensure sustainability

Category: IT/Telecommunication

: