Service Advisor

Job Description

Title: Service Advisor

Company Name: Autobahn Solutions Limited

Vacancy: 02

Age: Na

Job Location: Dhaka (Tejgaon)

Salary: Tk. 25000 - 40000 (Monthly)

Experience: --

Published: 2026-07-23

Application Deadline: 2026-07-31

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

Customer Consultation and Relationship Management

●     Communicate professionally with customers to understand their requirements, priorities, concerns, and expectations.

●     Ask relevant questions to gain a clear understanding of the customer’s reported vehicle problems and service requirements.

●     Explain technical findings, repair recommendations, costs, risks, and estimated timelines in clear and understandable language.

●     Build and maintain long-term relationships with individual, premium, fleet, and corporate customers.

●     Manage difficult conversations, customer objections, complaints, and pricing concerns professionally.

●     Follow up with previous customers and encourage repeat business.

●     Ensure every customer receives a professional and consistent service experience.

●     Maintain a customer-focused approach while protecting the company’s commercial interests and reputation.

Quotation Preparation and Approval

●     Prepare clear, accurate, and professional quotations for parts, labour, diagnostics, repairs, maintenance, and additional services.

●     Review workshop findings and technical recommendations before preparing quotations.

●     Coordinate with the Service Engineer, technical teams, parts department, and management to confirm required parts, labour, pricing, and estimated completion time.

●     Ensure quotations include all approved parts, services, consumables, applicable taxes, warranty conditions, and relevant terms.

●     Understand the company’s parts pricing, labour rates, service packages, warranty policies, and vehicle classifications.

●     Submit quotations to authorized management personnel for internal approval when required.

●     Present quotations confidently and explain each recommended item to the customer.

●     Clearly communicate which work is urgent, safety-related, preventive, or optional.

●     Negotiate professionally while protecting the company’s pricing structure, profitability, and service standards.

●     Obtain clear customer approval before instructing the workshop to proceed with quoted work.

●     Maintain accurate records of quotations submitted, approved, rejected, revised, or pending.

●     Follow up promptly on pending quotations and customer decisions.

●     Recommend suitable service packages or additional required work based on verified technical findings.

Workshop and Departmental Coordination

●     Communicate approved customer requirements and quotation decisions to the relevant workshop personnel.

●     Coordinate with the Service Engineer, Floor In-Charge, technicians, diagnostic team, electrical team, mechanical team, and parts department.

●     Monitor the status of vehicles under the Service Advisor’s responsibility.

●     Follow up with relevant departments to ensure that approved work progresses according to the communicated timeline.

●     Confirm parts availability and expected arrival dates before committing to delivery timelines.

●     Ensure additional work is not performed without proper customer approval.

●     Communicate any changes in repair scope, pricing, parts requirements, or delivery schedule to the customer.

●     Escalate delays, technical complications, or customer-related issues to management when necessary.

●     Ensure that customer commitments are accurately communicated to the operations team.

Corporate Client Management

●     Handle corporate fleet customers, institutional clients, and authorized company representatives professionally.

●     Understand corporate requirements such as purchase orders, work orders, credit terms, approval procedures, reporting formats, invoicing requirements, and service-level expectations.

●     Prepare structured quotations, cost estimates, service recommendations, repair updates, and supporting documents for corporate clients.

●     Coordinate approval processes with fleet managers, administration departments, procurement teams, finance departments, and authorized representatives.

●     Maintain proper documentation for corporate quotations, approvals, billing, warranties, and service history.

●     Follow up on pending purchase orders, work authorizations, payments, and required corporate documentation.

●     Understand the operational priorities of corporate clients, including vehicle downtime, fleet availability, reporting requirements, and budget control.

●     Build strong relationships with existing corporate clients.

●     Support management in retaining existing corporate accounts and developing new business opportunities.

●     Attend meetings with corporate customers when required.

●     Represent Autobahn Solutions Limited professionally in all corporate communications and negotiations.

Customer Communication and Progress Updates

●     Provide customers with timely and accurate updates regarding inspection findings, quotations, approvals, parts availability, repair progress, additional recommendations, delays, and expected completion time.

●     Communicate delays or complications proactively before they become customer complaints.

●     Maintain professional communication through telephone calls, WhatsApp, email, written reports, and face-to-face meetings.

●     Ensure that all information communicated to customers has been verified by the appropriate technical or operational personnel.

●     Avoid providing unverified diagnoses, prices, repair commitments, or completion dates.

●     Maintain regular communication with customers during long or complex repair jobs.

●     Document important customer communications, approvals, objections, and commitments.

●     Respond promptly to customer inquiries and follow up on unresolved matters.

●     Explain completed work, invoiced items, warranty coverage, and future recommendations during the customer handover process.

●     Conduct post-service follow-up to confirm customer satisfaction and identify any unresolved concerns.

Sales and Business Development Support

●     Convert technically justified recommendations into approved repair and service work.

●     Identify opportunities for preventive maintenance, additional repairs, service packages, and relevant parts replacement.

●     Support the company’s revenue targets without recommending unnecessary work.

●     Maintain a balance between customer trust, technical necessity, service quality, and commercial performance.

●     Support corporate account development by identifying potential fleet and institutional customers.

●     Assist management with client presentations, service proposals, and corporate quotations.

●     Encourage customer retention, referrals, and repeat business through professional relationship management.

Reporting and Administration

●     Maintain accurate records of customers, quotations, approvals, progress updates, pending decisions, and delivery commitments.

●     Update the company’s workshop management software or relevant tracking systems regularly.

●     Prepare daily, weekly, and monthly reports on quotations submitted, approvals received, pending approvals, customer follow-ups, and sales performance.

●     Track quotation conversion rates and reasons for quotation rejection or delay.

●     Maintain records of corporate client requirements, purchase orders, work orders, credit arrangements, and billing instructions.

●     Report recurring customer concerns, operational delays, pricing objections, and improvement opportunities to management.

●     Coordinate with the accounts department regarding customer billing, corporate documentation, and payment status where required.

●     Protect confidential customer, company, pricing, technical, and vehicle information.

●     Ensure all records and communications comply with Autobahn Solutions Limited’s internal procedures.